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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    prompt, courtesy, and very good at their job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came and did a nice job installing my sound bar patiently showed me the features, and when I had further issues at a later date they came back at no charge,

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek insulation of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job, they knew their stuff, and answered questions. Very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were prompt in their work and respectful. When asking questions they would be more than happy to answer.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very quick and friendly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am glad I decided to spend the extra money for the setup. I usually set up on my own but the team made sure everything was perfect with picture and sound and exactly what I like before they left!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up our new sound bar and mounted our TV. As always, they did an excellent job -- very professional and personable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound Bar and Great Service from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the quality of sound from this affordable sound bar. Geek Squad to only minutes to set it up and hauled away our boxes.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Glad i have Geek Squad coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were polite, answered all my questions and set sound level to what i needed. Could not have set this up on my own.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad rep installed all accesories

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad rep went above and beyond. A true expert and we are very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Performance Grade Install!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad gets the best results for a complicated home theater to install compared at the best price giving maximum satisfaction by highly qualified technicians I find is a must!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad improved the function of our soundbar!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their soundbar setup was awesome. When we upgraded our TV, they switched our soundbar over to the new TV and changed the soundbar connection from Optic to HDMI, giving us to control the TV and soundbar from the Direct TV remote. This was a huge improvement from the optic connection which required the use of the separate soundbar remote to control the sound which was very inconvenient.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Came out perfect.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were fast & positioned everything where I wanted it to go. They were very knowledgeable & explained everything perfectly. Would totally recommend to a friend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Recommendation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are higher and lower priced sound n=bars out there but this LG 5 channel mid priced unit met my needs. Affordable and buying the TV mounting bracket was worth the extra money. That way the sound bar moves with the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad solved my problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents were very friendly and professional and resolved my problem in a very short time. Extremely pleased with the service

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    They all work well together.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works together. Tech came on and installed new tv and made all the connections and it sounds great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Michael if the BEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are referring to Michael Ivy, I would award this man 13 stars. Instead of installing a new sound bar and TV, he fixed our old one -- which is what I wanted done in the first place. THEN he volunteered to follow up to be sure we received a refund. Way, way beyond what we expected!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad Soundbar Connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was knowledgeable and professional in their actions and personable in their interactions with us and did an excellent job of connecting our sound bar.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 4 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar was not acting up when Tom was here. I recoded on phone and he came back. He reset settings. Still acts up but less time. Was going on for hours now minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Excellent Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best representatives from Geek Squad as well. Well knowledgeable and give best support

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Geek Squad was Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek employee was awesome, set up the sound bar and helped us with the remote issues we were having with the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad for life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my soundbar no problem hassle free and it sounds fantastic!! He even took the box with him to recycle.

    I would recommend this to a friend