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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 7,928 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    In Home Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from Geek Squad did a bang-up job installing all my TVs and the Sonos system. They were efficient and made no mess with the install. I loved the service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed and cleaned up who wouldn’t be happy with the services very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Level Up Connection!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the sound bar connect to hook up my new av-reciver to my new 75" tv. After they install the tv mount it on the wall ran the HDMI to our system they went over how to turn on my new gear. The set up was that easy made sure that after they left I knew how to turn it on use the products and best overall went over it a few times just to make sure I understood the new equipment that I now have in my family room. We did a room calibration test for my 5.2 home theater and I was very excited to be able to watch movies and game on our new home theater.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    The work is done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man was patient and understanding with me. I did not hear him call my phone because it was charging in another room. He came back later to install. I will say, though, that he was reluctant to move all the equipment where it should be because it meant taking the straps off the wires that were already there, and restrapping them. Eventually, he decided to do it because there was no other way around it. He did not show us how to work the remote.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding Sound bar by Klipsch Cinema 600, this will rattle your windows.....and upset your neighbors :)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sound Bar system install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team installed my new sound bar and subwoofer. They took the time to make sure I knew how to use the remote and how to relocate the subwoofer, if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you for the expert setup of our home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad workers set up our TV from right out of the box. They also installed speakers in the wall (3) and ceiling (2) and set up the components with our new receiver and 4K Blue-ray DVD player. They showed us how to use the remotes (we didn't get a universal remote this time around) and how to turn on, turn off, and navigate through the menus. Everything was set up before they left so that we felt confident we knew how to run everything. This is the second time over the years that we have used the Geek Squad to set up a home theater. Both times we had a great experience with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Logan is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had never used the Geek Squad for any problems previously, but we certainly will in the future. Logan called to advise of his arrival time, was prompt, courteous and efficient. He asked us questions about how we wanted things to operate in the media room as he was installing the new sound bar and made suggestions about the remote we were also purchasing to make sure we bought the one that would work best for us. Once he was assured that everything was working correctly, he then "trained" us on the new remote, making sure we knew how to use it, since it replaced several other remotes. He even took the old receiver for disposal for us. It was a great experience and one we would surely use again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. Set up was quick and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helps the hearing impaired!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not thinking we actually needed a sound bar we bought one after listening to our Best Buy sales person. Oh my gosh.....are we ever glad we did. What a huge difference for us and especially for the "guy" of the house who only has hearing in one ear and wears a hearing aid. This has made a huge difference for him. Thanks to the great sales personnel at Best Buy, we always listen and this time really listened and what a life changer this Bose soundbar is. We also got the universal remote installed and life is definitely good. Thanks Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    geek squad, soundbar set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    he was on-time, very nice, knew what he was doing, and did a great job!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad agent hooked up sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to get the sound bar working with the surround sound. It took some thought but he figured it out & got everything connected & working

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The geek was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The "geek" arrived on time and did a thorough, neat job. He also explained how the sound bar worked and left the job site in very good order.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The original sound bar did not work but another one was ordered and Jose from the geek squad brought it and set it up

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did a great job connecting my devices to the sound bar. Agent displayed knowledge of the product and explained how to use it clearly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad is Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic tech. Courteous, knowledgeable and "effective"! Everything went perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent work !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXcellent service !! The geek squad worked very professionally and wasted no time getting everything hooked up and running absolutely perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Nice job

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys came out and did a set-up of my new home theater. Unboxed everything, hooked it up, showed me how to use it and took all the packaging away. Nice job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick ,efficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick personal service. They were ingot their work done and left. Always with you in mind.Highly recommend them!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installation was professionally done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents mounted my sound bar after I moved my residence. This was a quick and easy process, completed by two professionals.

    I would recommend this to a friend