Customer Ratings & Reviews

We were called and given a time window. Technician called to let us know he was on his way. Arrived in timely manner. Installed sound bar and explained how it works. He was pleasant and did the job correctly.

Nice job. Geek squad performed as expected. Have recommended to others.

I had the Geek Squad in my home to mount 3 TVs. The technician was professional courteous and knowledgeable. I have The Geek Squad Total Tech service and was supposed to receive a discount for TV mounting. When it was time to pay I had to spend an hour on the phone trying to get the billing correct because this is a new pilot program and no one knew what was going on. The person who set up the service when I called did not bill it correctly and they were charging me over $500 when it should have been only $150. Throughout all of this the technician remained professional and courteous. After a little more than an hour they finally got the bill correct. The service would have received 5 Stars if not for the mix up. Overall I was satisfied with the service, but annoyed with the billing confusion and wasted time.

The instructions for the sound bar were difficult to follow, the that did the install was very good. The bar does what I expected.

The technician was extremely knowledgeable and fixed the many issues we were having. VERY pleased with our service and the expertise. Well worth the service call.

I was especially impressed with the responsiveness of the total tech team who arrived at my home promptly to do a complete the sound bar installation. They not only successfully installed the unit, but provided value-added service to eliminate one of my remote controls bycan consolidating my Roku remote to include the Sunbrite television operation! I'm most pleased with total tech service.

The Geek Squad installed my tv on the wall mount and connected it to all the devices.

Great job. Attention to my home during set up and cleaning up and gave basic instructions on its use. I am very happy with them!

John and Steve mounted and set up the new tv perfectly, and connected it to the devices/speakers. Then John explained how it worked and answered all of our questions!

The representative that came to our home was respectful and very knowledgeable. He was able to replace our sound system and show us all the ins and outs of the products. He cleaned up all the boxes a debris and let my home looking like it did before he arrived. Would definitely recommend service installation from Best Buy

They got my sound bar working quicker than a snap excellent job well done.

Job well done. Got here on time. The guys were very helpful with insight on exactly where to install in the room and how to navigate through all of the settings.

I was amazed by the professionalism of the team and how quickly they installed the tv on the wall

Geek Squad connected Soundbar with ease. Geek Squad installed and transferred all my data from my old computer to my new one with ease. We are happy!

When talking to the agent prior to my appointment to mount my TV, I told him I had a sound bar that I also wanted to hang on the wall. He said we can discuss other options when he came. During installation, he told me about this sound bar connect system that hooks up to the TV mount. That way, the sound bar is not fixed to the wall, but can actually move with the TV if you adjust the position. I had an Ah-Ha moment. He just happened to have brought one with him! Needless to say, I bought it and had him install it. Love it! Bravo Geek Squad!! Thanks for helping out this technically challenged girl!

The geek squad did a wonderful job as usual... I definitely recommend them for all your install needs.

The sound bar gives a theatre sound that is perfect.

Austin tweaked my surround sound that had a faulty center speaker and a non working BluRay DVD player. Now my family room is filled with great sound and a sub woofer that rocks!

Gives great improvement on the sound. Don’t have to turn the sound up as loud as before

The Geek Squad providers hooked up the television and sound bar , got the whole setup working and the system works well. Satisfied.