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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7918 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 7,918 reviews
  • Rated 5 out of 5 stars

    Highly recommend if you are not tech savy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I updated my stereo setup & Geek squad did an amazing job of getting in & out quickly & respectfully of property, great service.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable technician! Explained everything and demonstrated the controls.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    installed our sound bar quickly and well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek squad agents had previously installed a TV for us. Both were very knowledgeable and professional. They remembered us. They do excellent work.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad is so good and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Bose tv sound bar, amazing difference. Amazing sound

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    LG sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician arrived on time and completed the installation of the sound bar in a timely manner.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that came to set up our new items were friendly and professional and even took time to explain things to my elderly mother with patience. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installed a Soundbar to my Television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional mounting of a television ; installed a soundbar with television setup. Quick and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was great, and explained all the new things we bought. I would not even try to do it myself, You want less stress, call the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad recommended mounting the soundbar to the TV instead of putting it on our console and I’m so happy I had them do it. I love that the sound follows the direction the TV is turned to so that we can clearly hear it when in another room

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    IF YOU DON'T KNOW, GET THE GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GEEK SQUAD ARE VERY KNOWLEDGABLE IN THE BEST BUY'S PRODUCT

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Words can’t not express the great work Eric and Raquel did set up my tv and sound bar they made sure everything was just right. I thank them so much great job guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I always use geek Squad for my TV set up

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always use geek Squad for my TV set up and they never disappoint me. great service by knowledgeable people with a desire to serve and impress.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers connected the soundbar, very professional and courteous, arrived on time as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad setup my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad that came to install our New TV were great and helpful with showing us the different options on this TV. They also came and installed the Soundbar and we had a few more questions which they (gladly) helped us with. The were very patient with explaining the remote and channels we were wanting to locate on this Smart TV. They had it all set up just like we wanted. Thank you Geek Squad for such Great Customer Service. We would definitely recommend BestBuy & Geek Squad for Customer Service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Installation Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get team!! They were very professional and friendly. They were in and out in no time. They properly installed the equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Gel Squad gave thorough service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad answered all our questions and made sure we could operate all functions

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 4 out of 5 stars

    3rd party service not so impressive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    connected ok. took 3 appts before getting someone here. do not accept 3rd party service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good service and on time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He set it up correctly and made me aware of it’s advantages and disadvantages.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound bar set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great folks set up sound bar. knowledgeable, efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes absolutely a wonderful service, do it, worth it.

    I would recommend this to a friend