Customer Ratings & Reviews

Amazing concept with quality technology and sound.

We wanted a low cost sound bar to help my wife hear better. This did the trick.

Jason, the gentleman who provided me excellent rechnical expertise in helping me set up my girlfriend’s stereo was one of the nicest people that I have been lucky to meet. He was friendly and very professional. His kind and caring service truly made the time go by pretty fast. I’ve encountered a lot of different types of technicians and home service repair people, but he certainly ranks as the best one that I have encountered. When I need someone to help me with any of the new “toys” that I buy from Best Buy, I will certainly request that he be sent to assist me. He’s one of a kind !

The agent installed new super hdmi cables and audio wires.He adjusted my receiver for the best sound and picture.He did a great job!

Your team is amazing. They always do a great job. I value my relationship with Best Buy and the Geek Squad. Look forward to continued good service in the future.

No real impressed with the guy that came out originally. I ask him to be sure & chg out cable but he did not & so after 3 or 4 days starting losing the sound from new sound bar which by the way was a replacement for one that we had bought from Best Buy less than 2 yrs ago that had same issue. After spending over 3 hours on the phone getting passed around to 7 different people trying to find someone that could or would try to help me, I finally got a man that stayed with me until we at least scheduled for someone to come out & fix the problem!

I had 4 remotes with my last tv and home theater. My wife had enough of my shenanigans with remotes. She demanded the Geeks set up our audio and get everything into one comprehensive remote. This is something I have been unable to do for over a decade! I can do many things but mastering remotes is not in my wheelhouse! Thanks to the Geek Squad there is a balance in the force once again and my house is peaceful! Until the next time I forget to do something! Bottom line, the wife was right why mess with it when I can have the geeks do it for me! lol Thanks Geek Squad!!!!!!!

So far so good. This was installed/connected to sonos network. This has been a welcomed change from the previous play-fi i was using before

sounds great again! thanks again to the 2 techs that did the job.

The guys that came to install my home theater knew exactly what they were doing and took there time to answer any questions or concern i had

Set up went smoothly. They ensured that everything was perfect. I could not have done this on my own.

I was very pleased with the Geek Squad agent who set up our sound bar. He was quick and efficient and showed us some ways to make the sound even better.

The Geek Squad were very professional and friendly. The set up the tv and soundbar and when they left we were all set up. They answered all our questions without hesitation and in a friendly tone.

great service very friendly installers and took the time to answer our questions about tv\sound system very professional

1.0 Notifications of arrival was provided and discussion of component required for Bose Wave hookup was discussed 2.0 Required component for Bose Wave was with Service Technician 3.0 Service Technicians we’re on time 4.0 Hook up completed and working fine 5.0 Completely Satisfied with Service provided and Service Personnel 2.0 Service personnel were on time 3.0

I purchased the soundbar set up but had to cancel the service because I returned the soundbar. I decided not to replace my original soundbar.

My worst experience with the soundbar that I had purchased yes they did come and install it but i am still having trouble with it. The soundbar does not come on at the same time as the TV like it should. I keep on telling them it is because my TV has an EARC connection and the soundbar is ARC and it is not that compatible but no they tell me I'm wrong, they say it will work but when I did my research yes it will, but your will not get the full effect of an erac you will get noise. I am a good paying customer, and they cannot exchange this for me to me this is bad service. oh and another thing is that I chatted with geek squad and supposedly the chat agent was going to put notes so that they could exchange it for me and when i got to the store they told me "we don't have access to that" then why have us chat if the store is not going to have access to that. I will attach a picture, i also have videos if they want to see which i highly doubt because they don't understand, the money that was spent completely down the drain ($400.00 PLUS THE INSTALATION SERVICE). I AM NOT A SATIFIED CUSTOMER AT ALL!!!!!!!!!!!!!!

Great folks set up sound bar. knowledgeable, efficient.

The Geek Squad returned to our house to complete the audio set up in order to improve sound quality. We were very satisfied with this additional cable.

Paul the service agent installed the sound bar quickly. My only complaint is the instructions from Samsung were VERY limited and it took quite a while for me to get the sound adjusted. I'm not sure it is. Is it possible to have a service agent come to my home to check this??