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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 10 pm
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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7896 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 7,896 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Team Victor!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Victor and Team were awesome again with wall mounting and two sound bars installations.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Installation Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get team!! They were very professional and friendly. They were in and out in no time. They properly installed the equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad setup my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad that came to install our New TV were great and helpful with showing us the different options on this TV. They also came and installed the Soundbar and we had a few more questions which they (gladly) helped us with. The were very patient with explaining the remote and channels we were wanting to locate on this Smart TV. They had it all set up just like we wanted. Thank you Geek Squad for such Great Customer Service. We would definitely recommend BestBuy & Geek Squad for Customer Service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    They always do a great job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geed Squad members installed all the components of my movie room and the living room TV and blue ray player. Always very courteous and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was great, and explained all the new things we bought. I would not even try to do it myself, You want less stress, call the Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    installed our sound bar quickly and well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek squad agents had previously installed a TV for us. Both were very knowledgeable and professional. They remembered us. They do excellent work.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The SoundBar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My soundbar was mounted efficently, professionally and with care.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that came to set up our new items were friendly and professional and even took time to explain things to my elderly mother with patience. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked till they got the problem solved! Great experience, very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I always use geek Squad for my TV set up

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always use geek Squad for my TV set up and they never disappoint me. great service by knowledgeable people with a desire to serve and impress.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give 10 stars, I would. Can’t say enough about Zachary and Michael. They were such a big help sorting out my sound bar conundrum. The cables behind the tv were all jumbled up so they took the whole thing down and sorted it out for me. Then they organized the cables in a neat organized way. They also helped my log in to my tv so I could download apps. I am so impressed with the service I received from Zachary & Michael. Geek Squad is the best!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was able to get sound bar connected in minutes, when I couldn't.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Improved sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extra points given for being very nice and helpful and wearing shoe covers. Points taken away for not double checking to make sure everything worked after the first trip. The Geek Squad was out and upgraded our WiFi system and modem and installed Apple TV. I would have given them more stars if everything had worked properly after the first visit. Unfortunately it didn’t and they had to come back out to diagnose the problem. Turns out the modem BB recommended for us didn’t work properly with the WiFi system they recommended. We replaced the modem and spent quite a bit of our own time getting everything to work. It’s working now and is a big improvement over what we had previously.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad comes to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad mounted my television and connected it to all my devices

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Delivery and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad technician is very knowledgeable of product. His understandable of my needs and communicate very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tech. Installed the sound bar and answered all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Words can’t not express the great work Eric and Raquel did set up my tv and sound bar they made sure everything was just right. I thank them so much great job guys

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Easy fast Great set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had connection of sound system completed and balanced in no time. Showed all aspects of the different sound quality’s of system

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came to set this up did a fantastic job. Would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound that makes my new big TV more valuable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my sound bar and the sound is excellent

    I would recommend this to a friend
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