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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 7,928 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Total Tech install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Full sound in a wireless system with easy setup wow

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed soundbar perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job installing the soundbar. Had some great suggestions and was very pleasant and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent got the sound at connected correctly and it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar has a very good sound coming out. We are very pleased with it.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Fast simple set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This process went smoothly and quickly. Its nice to see videos from my phone and tablet on our new.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Outstanding Installation & Support!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GeekSquad installed and reconfigured my TV audio system to add two wireless headsets. Outstanding installation even though a bit complicated.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 4 out of 5 stars

    saved us money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They trouble shot our sound bar and all we needed was a new cable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am more than happy with the end result from the Geek Squad service even though it took longer than expected and required two visits. I am enjoying this new system. And I look forward to the time I figure out exactly what my new remote control does. I am glad I decided to have the Geek Squad set up the new system for me. Ashley was very helpful with helping me understand how everything worked together.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great product for my husband

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband likes to have the TV on in our bedroom after I've gone to bed and this product allows me to enjoy my sleep while he listens to the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Thank you Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech very knowledgable and courteous. Got the job done and answered all questions with knowledgable of each device

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who came out last were professional and very proficient.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were more then impressed with the two people that came out to our house ! Very good at what they do! We would definitely recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and installation. Best sound bar on the market. Sound quality is awesome and is great for games and movies.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    These are the tech problem solvers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally a group of technicians who a. know what to do b. know how to explain c. are civil, even kind, to customers. This service is a godsend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad recommended mounting the soundbar to the TV instead of putting it on our console and I’m so happy I had them do it. I love that the sound follows the direction the TV is turned to so that we can clearly hear it when in another room

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice people with good knowledge of product. Nut still had issues when setting this product up. Were great with their cleanup but could not fine the remote to this product after they left. Nice that they had put an app on my phone which helped but menable instructions about how to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected my sound bar that wasn't connecting fir some reason geek squad figured it out

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    The installer was great, "Gab" took the time.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gab was great, he took the time to explain and answered all questions. Very knowledgeable and neat. Made the experience very comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems with installation. Could have provided more training with all the features on the sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. So many options to get the sound you want for different tv shows ands playing music.

    I would recommend this to a friend