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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 7,928 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Te service man was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was performed and other minor issues addressed. The representative was personable and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad mounted my soundbar and setup and connected surround speakers and base.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad did a great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to our TV viewing experience. Good installation service

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really great sound system, and the geek squad did an excellent job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad is very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very polite and installed everything quickly and professionally.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Had to find the HDMI-3 connector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs not only found the connector ... but connected my new receiver and checked everything out. Awesome work guys .. thank you!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was quick and easy. The tech was very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup my new LG tv so that it worked with my Sonos system. Got the indoor antennae working and showed me how to cast pictures/video from my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional service representative. Purchased a new Onkyo receiver. Geek Squad rep connected, tested and explained operations entirely!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service on sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service & communication throughout! Best Buy has really improved service and couldn’t be happier with service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad quickly installed wireless headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents quickly installed a wireless headphone set on my Smart TV and explained how to recharge and operate settings.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Arrived on time. Quick efficient performance.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did an excellent job of connecting my surround sound system. Answered all of my questions. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t have asked for a better installation team. The knowledge of the team was great. They actually sold me on other solutions (that i purchased), while performing the install. This is definitely a benefit they should keep under thr total tech program and not charge extra.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos Arc Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best sound ever!!! Great sound bar from Sonos even without a subwoofer

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Outdoor sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected my sound bar for my outdoor tv perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos Arc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sonos Arc was installed and connected quickly and sounds great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installed my televisions on wall mounts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team was great, installed 2 TV’s and sound bar. Very professional and kept the work area clean.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Add-On Soundbar Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed this to connect TV to sound system. Works well easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the installation performed by Geek Squad. I have use Geek Squad before, and they always do an excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JBL Surround Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound and great customer service, will continue to shop at Best Buy.

    I would recommend this to a friend