Customer Ratings & Reviews

Excelent Service and dedication personal and WORk to day

Having them mount and hook up my sound bar was fast and easy and mounted and set up perfect.

The skill installing the sound system to the TV AND the Spectrum cable system and interfacing all of the controllers together, then training us thru showing and then having each of us show him that we understood the system and could operate it or know how to get ourselves out of trouble! This person was exceptional in his training and abilities and exceptional in training the customer and not leaving till he was sure we would do well! There should be at least 1 or 2 more stars for this Geek !!

The agents reprogrammed my sound bar and showed me the manual controls.

Problem solved. Adjusted speakers found a faulty wire. Works real fine, lasts a long time

Process was quick, thorough and everything was well done. Staff was pleasant, explained everything, excellent service

Grant was a great technician! I will request him for any future needs. He was patient and took the time to explain everything to us in detail. He fine-tuned both televisions and the remotes. He set up the living room remote to send signals through the wood doors on our TV cabinet so we no longer need to leave those doors open, giving a much more finished look to our room. You won’t be sorry to spend the extra money to have Geek Squad do your setup!

After installation he was unable to get the sound to my wireless headset to a level that I could hear comfortably ( I'm hard of hearing and need the headset to hear the audio well) I was, and still am, disappointed in the volume. I talked to Samsung Tech. support and they insist that's it's possible to get the volume raised although I'm too illiterate (Electronic wise) to follow their instructions so I guess I'm stuck with what I have

Justin and Antar were polite. Worked quickly Antar went out of his way to return to fix glitch with the system.

The Best Buy Team was excellent! Came to our house and set up our new TV, hauled off the old one, set up the sound bar and made sure everything was in perfect working order! Highly recommend this service!

Love this sound bar!! Sound quality is fabulous!!!

The sound bar really works well. I would recommend it

II love the sound bar but I did not need the woofer Box. It actually made the sound much too loud.

They hooked up both surround systems and made sure we understood how to work the systems.

They quickly installed the sound bar and neatly pulled all the cables to make a professional installation

The Geek Squad technician arrived on time as scheduled and that is always important. He also called ahead that is equally as important and shows really good professionalism. Once here he asked excellent questions that helped him decide on action to take. Once we realized what the issue was I located the remote control that was necessary to properly set the sound bar. Once again I am a happy customer.

The sales rep did a wonderful job setting up my Geek Squad appointment.

This soundbar grouping rocks. In home concert quality and clarity. Surround sound as advertised.

Agent knew his sudject matter and fixed my problem quickly. Provided proper user instructions.

The agent did a great job of connecting the sound bar properly and explaining things to me