Customer Ratings & Reviews

The men came and connected everything. They made sure I knew how to operate the system and the remote. They were efficient and thorough. They took all the boxes and paper from the boxes with them and made sure we were happy with the product.

Easy install on the sound bar but it works perfect.

He was great! Very knowledgeable and listened to me.

Chris was wonderful getting my new tv, Roku, utube tv and all set up. Even better, he was patient and encouraging to this senior citizen to be able to operate all the new equipment and gadgets.

Set up my beam and connected to my remote with no problem.

Fast and efficient. On time and professional. Happy.

The 2 Best Buy installers were professional, courteous, friendly, and knowledgeable. I felt there was no problem that they couldn’t solve. It was fun chatting with them during the installation and they seemed to be very concerned about the quality of their installation. Very nice job.

the sound was bad so they just fixed it now it is great

Damon exceeded all expectations!! Not only did he adjust his schedule to accommodate my needs, he was courteous and polite. I could have made it through the hardware portion of the install but his expertise was highlighted during the setup and integration between the TV and soundbar. He executed settings adjustments and conducted a tutorial that completed the Best Buy purchase experience! Damon is an huge asset to the Best Buy work force. Thank you!!

The agents were able to complete the set-up for my LG soundbar. Sounds amazing and they did a good job.

The agent mounted my TV on the wall with the sound bar mounted to the TV. Made sure everything was level and even with the other TV that was already on the wall. Took care in hiding the wires fit a professional finish. Steve was the , and he was great!!

The techs not only found the connector ... but connected my new receiver and checked everything out. Awesome work guys .. thank you!!

Did a great job of fully connection and components and speakers and adjusting the sound. Just wish there was more instruction on operation.

The agents quickly rerouted my speakers through the blue ray and I got my surround sound back. Thank you, Geek Squad!

After installation he was unable to get the sound to my wireless headset to a level that I could hear comfortably ( I'm hard of hearing and need the headset to hear the audio well) I was, and still am, disappointed in the volume. I talked to Samsung Tech. support and they insist that's it's possible to get the volume raised although I'm too illiterate (Electronic wise) to follow their instructions so I guess I'm stuck with what I have

Professionally installed, tested and cleaned work Area

The service/Installation team was great, answered our questions and took their time in setting up our older sound system. They made sure everything worked and double checked before leaving. Saw one of them at the store the next week and he asked how everything so going with our TV, nice customer service.

I am very pleased with the installation performed by Geek Squad. I have use Geek Squad before, and they always do an excellent job.

Having them mount and hook up my sound bar was fast and easy and mounted and set up perfect.

The sound bar was installed. Loos good, but sounds even better. I should have had one with my old tv. Buy you will like it.