Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7918 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 93 Showing 1,841-1,860 of 7,918 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did great, they showed up on time and made sure everything was hooked up right and even programmed my satellite remote to turn on my tv.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great buy for the money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy for the money. Soundbar installed by Geek Squad and perfect for our new TV.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad connected my new TV quickly.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was great! Very knowledgeable and listened to me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was VERY good at helping me to understand the setup and workings. The job was completed in 30 minutes, including educating me.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great product, great installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They quickly installed the sound bar and neatly pulled all the cables to make a professional installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad at home.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service!!!! Geek squad were on time and very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    they adjusted the sound bar it is great now

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound was bad so they just fixed it now it is great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a real space saver to me. Sounds amazing! Now I want one on all my tvs!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Television and sound bar installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service providers were very knowledgeable and professional in service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a great job with setting everything up. Very professional

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed all equipment very efficiently and was very knowledgeable, answering our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    6 stars for Joel

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joel is my Geek Squad Hero! I’m very frightened by technology and using all these components really stressful for me, I would have had 3 remotes to use. Joel thought ahead and brought along two universal remotes to show me! I chose the larger of them because I could see the buttons and fingers fit better. He synchronized all three components and was soo patient with me as he explained how to use it before leaving. He even came back a few days later just to check on how I was doing. Money well spent.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Repaired my lap top and updated everuthing

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Process was quick, thorough and everything was well done. Staff was pleasant, explained everything, excellent service

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad installed my sound bar professionally

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professionally installed, tested and cleaned work Area

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    not enough stars!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The skill installing the sound system to the TV AND the Spectrum cable system and interfacing all of the controllers together, then training us thru showing and then having each of us show him that we understood the system and could operate it or know how to get ourselves out of trouble! This person was exceptional in his training and abilities and exceptional in training the customer and not leaving till he was sure we would do well! There should be at least 1 or 2 more stars for this Geek !!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome job, awesome sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad hooked up all of my devices and were very professional. And patient in explaining it all to me. And now my shows and movies sound great!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and take away old tv for recycling.Thanks.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Easy fast installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a tidy, quick professional job installing my electronics

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    saved my sanity

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They quickly connected all of our devices and were very good at instructing me on how to use everything.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad solved sound problem on our TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks were very good and professional. Sound is good now.

    I would recommend this to a friend