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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7918 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 95 Showing 1,881-1,900 of 7,918 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great balance!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Corey and Rocco did a fantastic job balancing our new Sonos system sound to all living areas!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my soundbar correctly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung HW-Q600A soundbar was installed quickly and correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service Roman!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the great service I received from Roman with the completion of my sound bar system speaker stands assembly! He was personable, polite, professional, knowledgeable, and efficient. Well done Roman! Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad +++

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad hooked everything up. Sounds great!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Speaker set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a good job installing 4 wall mounted speakers and a subwoofer. They set everything up and tested it to make sure it worked

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Highly recommend!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents set up my sound bar and tv perfectly!! Highly recommend!!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents upgraded my system and cleaned up the wiring mess. Very knowledgeable and professional, and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad did the job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and installation. Respectful and courteous staff.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were worked well, kept calm and solved any problem they were confronted with. Great job

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Audio head sets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, saved a marriage. Geek squad helped solved problem of hook up. Well worth the money. My husband can hear TV now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar installed perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with knowledge staff and installation was done perfectly if I give a higher score than 5 I would Very satisfied customer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hooking up home theatre

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was lucky enough to have Agent Cory who hooked up my computer to my printer as i have a google computer now and an hp printer. He has got to be the most knowlegable Agent that they have. He makes short work of any task and always has such a pleasant attitude. I dont trust anyone with electronics except Best Buy. They are the Best of the rest. And thats a fact!!!! Thank you Agent Cory for coming to the rescue. As always. Happy New Year to everyone. God bless you all. Thank you, Sandra Steele.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound bar connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend. The team did a great job hooking everything up

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar Connect by the Geek Squad, staff did an outstanding job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was efficient, personal and thorough.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men came and connected everything. They made sure I knew how to operate the system and the remote. They were efficient and thorough. They took all the boxes and paper from the boxes with them and made sure we were happy with the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job installing my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As my TV was already mounted, the were very efficient with their time. Have always used Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Surround Sound Set Up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were on time and very knowledgeable of the entire installation. Wiring, mounting the tv, speakers, amp, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered and setup the TV and sound bar. Courteous, friendly, and knowledgeable. A week later I accidentally pressed a button that removed my Suddenlink app. I called Geek Squad and they were able to remotely control the process to restore my app. AMAZING! I ALWAYS purchase the Geek Squad protection for my items and I've used it on several occasions throughout the years. It's peace of mind for me because I'm NOT tech savvy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mount with sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV on the wall with the sound bar mounted to the TV. Made sure everything was level and even with the other TV that was already on the wall. Took care in hiding the wires fit a professional finish. Steve was the , and he was great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a great job, were professional, neat and courteous ! Service was well worth the money to have them do it

    I would recommend this to a friend