Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7919 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 7,919 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love Eric

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just installed yesterday, but it sounds great.. Eric was incredible. made all work & cleaned up after himself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service for a great product. We learned how to use our product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chris

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris was wonderful getting my new tv, Roku, utube tv and all set up. Even better, he was patient and encouraging to this senior citizen to be able to operate all the new equipment and gadgets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific Service and Sound System

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike was the geek squad technician who installed this item. His service was excellent. He made a clean install, was courteous and efficient, and made sure that everything was working before he left. We LOVE our new sound system! Terrific service and product!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Set up Receiver

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up of new receiver to a home theater system was done and conducted in a professional manner. There were no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad goes above and beyond

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was thorough and went above and beyond. He even helped call Xfinity with me and told me what to do to get help from them. He explained everything clearly and answered all of my questions. His customer service was some of the best I have ever had.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Installed soundbar and adjusted

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and completed installation. Went above and beyond.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Tech set-up my sound bar efficiently

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech unpacked the sound bar and set it up. He was knowledgeable and had the unit up and running in no time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great to work with!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful in getting a new TV hooked up and teaching us about the different way to load apps. Unfortunately he was not able to get the sound bar to work and we thought we were going to have to purchase a new one. But I was able to do a work around and it is working fine now with the old sound bar. We do have to use alternative sources of remotes to access sound.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Geek Squad setup my system quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from the b geek squad wa a very professional and had my system reconnected in a short amount of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed Sound Bar to My Older TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my sound bar to my TV in a manner that I would never have done myself. My TV is an older model that did not have the newer components that modern sets have. The agent resolved this issue in very short order and I was up and running.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guys did a great job best sound bar ever works like it should

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer Repair

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung washer had a line come loose after first week. Geek Squad Tech came out "bandaged" line until they could have another one shipped to may house. Repaired quickly, very friendly and competent. Did a great Job.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this added and wow the sound is unbelievable and I’m glad we added it .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installed with tv

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted tv and sound system with all devices and showed us how to use it all. Very neat with installation.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gagner

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We're really excited about the sound and quality of this product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sounding Sound Connect Soundbar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Soundbar produces great sound for both my TV and my phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very patient and took his time on what to do when the power fails again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sounds like a good idea to me

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great experience getting your knowledgeable technician to hook-up my soundbar. He even knew how to get it to run through my switch box. Everything works great. I would recommend them and use them again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound system installed with TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad did a great job installing and calibrating our new sound system along with our new TV.

    I would recommend this to a friend