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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 101 Showing 2,001-2,020 of 7,928 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Nice to have a technical group available.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have a technical group of personnel with outstanding knowledge of different equipment in one location.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad can connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad can connect a sound bar system. Perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed the Sonos Arc in seconds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents setup the Sonos Arc, gave us a tutorial and got our sound rocking in NO TIME!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound thanks to perfect installation and calibration!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 3 out of 5 stars

    Nice geek guy, knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bruce came with a gregarious personality and lots of knowledge. He did what he was supposed to do and answered questions we had about other type of tech issues we were having. He promised to return with new product for us to purchase (google wifi mesh) in the next week.... he never followed through even though we texted back and forth... it all started out perfect but was disappointing in the end.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hello, We want our Techs to always deliver a quality of high customer service. We certainly wish our customers to have a full experience with their audio setup, as we expect Agents to follow through every step of the way. I suggest speaking with our Agents at (800) GEEK-SQUAD, or (800) 433-5778. They would be happy to review your concerns.

  • Rated 5 out of 5 stars

    Geek squad mounted TVs efficiently!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellence in customer service, pleasant and provided information and respect of property. Team was punctual and did the job paid to do and went beyond to get coaxial needed to complete the work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fine Job by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were knowledgeable, personable and highly professional throughout. They unpacked the TV removing the large box and associated packing material. We were pleased with their service.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    It wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love the sound as well as the way that the sound gets around the room! It just all comes together very nicely!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job by a knowledgeable and personable rep. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installed with the kinks worked out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked great!! hooked to my TV and the sound is awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geekdid Good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems with installation. Man knew what he was doing and completed job quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound product installed by great techs who are fast, courteous and delightful !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific Service and Sound System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike was the geek squad technician who installed this item. His service was excellent. He made a clean install, was courteous and efficient, and made sure that everything was working before he left. We LOVE our new sound system! Terrific service and product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The team of Experts set up entire home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new home theater system. 85" TV, Blueray dvd player, apple 4k tv, amazon fire stick; yamaha receiver, Harmony Elite Remote. The geek squad came in mounted the tv to the wall, hooked up all the devices, programmed the remote to play all the devices; and then gave me a quick tutorial. They did a great job. Worth the money to have the professionals do it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new sound bar adds a great high sound to the the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service on a tv and speaker bar install!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted the sound bar mounted directly under the TV. I had purchased a kit recommended by an I store Best Buy rep. The on-site tech explained that kit would have the speakers pointing towards the floor and suggested we use the brackets included with the kit instead. I didn’t realize there were wall brackets included with the speaker bar and the final install worked out great. I’ll be returning the separate mounting kit that I purchased

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Happy with the sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the sound. I'm glad that I had Geek Squad get it set up for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - Gus & Team are the BEST!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gus & Team were fantastic!! Excellent customer service and very polite!! Explained everything well, and made sure I understood how to use equipment. Made sure that everything was clean and how it looked when they arrived, left nothing behind. I would definitely use them again. Even Taylor at the Canyon Springs store was AWESOME!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad goes above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was thorough and went above and beyond. He even helped call Xfinity with me and told me what to do to get help from them. He explained everything clearly and answered all of my questions. His customer service was some of the best I have ever had.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job! Very professional and explained the whole process of connecting my WiFi to my tv to my sound system! Excellent work!

    I would recommend this to a friend