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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7919 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 7,919 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Professional, knowledgeable & efficient!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job! They had to replace a defective sound bar and install a better quality cable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Crew did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew did an excellent job of hooking everything up and placing things around the room to provide a full rich sound.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the guys setup two pairs of speakers on my deck and in my garage. They did a great job. Couldn't be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound on the current TV's is at best fair. Glad we invested in a sound bar to enhance the overall sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    I had most of the work done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician didn't use the inculded microphone to set up the system. He had done 2 set up on mono. I went back and set the whole system using the microphone and on screen instructions, I found 2 speakers out of phase! After a few hours it sounds great. I fixed zone 2 to 2 channels. I feel like I over paid for your service that I had to redue

    No, I would not recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Great but expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fixed my external speaker by using an analog instead of hdmi but it was very expensive for 1 hours work.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love the sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound of this LG sound bar. I would recommend this product to anyone interested in having great sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nothing more at this time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appointment time was good. Daniel was courteous and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad set up my speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they took no time on set up my surround system, even show me how to adjust it to my needs

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed the Sonos Arc in seconds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents setup the Sonos Arc, gave us a tutorial and got our sound rocking in NO TIME!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geovanny rocks — professional & polite.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geo from Geek Squad was excellent. He was prompt, professional, walked me through the set-up and usage and answered all my questions about potential wall mounting options. It was clear he is knowledgeable, and he is very polite. Geek Squad is fortunate to have him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KNOWLEDGEABLE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian was the consummate professional and his knowledge was on full display. Not only did he install the system, he connected ALL my components to work off one remote utilizing the ARC connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed my Samsung Sound Bar--Excelle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two reps from Geek Squad that installed my new Samsung Sound Bar were fantastic. Professional, courteous, patient and knowledgeable. I could not have asked for better service. On a side note, I recall that these two Geek Squad reps were from the Osceola County (Kissimmee?) location. Great guys to deal with!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job of install. Very courteous and knowledgeable

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 4 out of 5 stars

    Help. Sound bar not working correctly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar is not working correctly!! Please help!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Happy with the sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the sound. I'm glad that I had Geek Squad get it set up for me.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geekdid Good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems with installation. Man knew what he was doing and completed job quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound product installed by great techs who are fast, courteous and delightful !

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had all the toys and could not get them to play together nicely Gregory new how to get them to all play nice

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Option for setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Individual did and excellent job and he took a lot less time than we could and this way we know it was done right.!

    I would recommend this to a friend