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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7919 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 7,919 reviews
  • Rated 5 out of 5 stars

    Fast installation from geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice people and on time enjoyed their services

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad install sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected and now get great sound. Yes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    two old people in Michigan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men did a wonderful job in setting up the sound system and the tv. They showed us how to use it, and gave us some tips on how to break it in by not going over 50 % volume for a while. The geek squad is very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kudos Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I was going to install my new sound bar myself, but so glad I had the Geek Squad handle it ! They are so much more familiar with the interface with my new tv and I’m sure I would have struggled to accomplish what they did quickly and professionally. They also had suggestions on placement from my original sound bar which made much more sense and looks much better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having a 3 party hired to install and hook up our new TV. The 3 party installer was alone apparently the other guy called in sick so long story short both my husband and I had to help this guy hold this heavy TV while he tried to mount it. With that being said I was no happy. Thank goodness for the other Geek Squad guys that came out they took their time and got everything hooked up correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad guys were fast , thorough and did a great job Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent interaction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came out and found that I had damaged the optical input on my tv therefore, connections could not be made. He was on time/early and was most courteous, professional and friendly. I highly recommend him and the Geek Squad for a professional and reasonably priced service, even though they were not able to complete the task

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did a great job and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Frankie and Russell were wonderful. They went above and beyond their services with suggestions to enhance my TV viewing. In today’s world the only thing that sets stores apart is SERVICE!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Technician Geek Squad Employee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anthony Odell was an excellent technician! You need more employess like him. Efficient, knowledgeable, pleasant. He did a great job for us and I would request him fo any future help with our techno issues...

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound system installed quickly and installers showed us how to yse it and cleaned up afterwards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was on time and was courteous and professional

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    You should purchase.....it's the BEST!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound and it's crystal clear! I love it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great speakers and soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the Sony 65” tv and sound bar and speakers. It is amazing. The picture and sound are phenomenal!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs installed my center speakers and calibrated all the surround sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Same techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again, nothing but professional workers. Even installed the wire mold they recommended I purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional while installing the new soundbar. You could tell they knew what they were doing. They also addressed all my concerns and answered all questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very impressive professional soundbar mounting!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad just “did the job” quickly and immediately! No floundering to figure out what needed to be done - they knew how!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were professional, pleasant and courteous

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad got my rear speakers working excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Explained setting to me I didn't understand. Great help.

    I would recommend this to a friend