Customer Ratings & Reviews

we have used geek squad on many occasions. The only problem I have is the lack of communication between two geeks. Ex: one geek comes and he can't figure out the issue or he may need parts and leaves without completing the job. Then the follow up comes, and a different geek is sent out without all the info or sent without the correct part causing another service call. Much wasted time due to lack of communication

Geek squad did an excellent job.They were very nice and no question was a dumb one. Expensive but great service.

The equipment was very easily to put together with the other equipment

I love the sound and it's crystal clear! I love it

The agents connected the Q70 sound bar to our new tv and showed us to use it.

Brandon came advised missing parts in mount said i need to exchg gave me his cell# to come later to finish the job .. cld every 2hrs no response.. cld Best Buy finally after spk'g to 3 people who also tried calling Brandon w/no response i spk to David(mgr) also could not get a response from Brandon!! set up appt for Sun w/Edward and Alex which were very knowledgeable and professional .. my experience turned from nightmare to excellent .. Thank You Guys !!!

The agents added a fire stick and sound bar and did a great job and showed me how to use it.

The geek squad came over to setuo my system were great. Explained everything and were very helpful.

The geeks squad set up was fast and very well done. They took time to explain everything that was done.

The agents mounted my tv and connected devices efficiently.

The agents installed my sound bar and connected my stereo.

The agents install several TVs and connected them to sound equipment. Great job!

Very helpful, courteous, knowledgeable. Explained system to us , answering all our questions

Same guys installed my 98" tv. Very knowledgeable guys, explained all steps during install and answered all questions!

I originally installed my home audio system several years ago. I recently moved some things around and had to pull this plug and that plug over there. I've had two knees replaced and could not get into the positions to put it all together again,,,,enter Geek Squad. The lad that came zipped right through the install and even balanced out the sound levels. He was fast and I really enjoyed our discussions about the latest tech.

On time, prepared and the equipment necessary to do the job and deal with the unexpected. Polite and professional. Sean really cared about performing the tasks correctly and made sure it looked right. I was so impressed with Sean and the end result, that made sure that my brother, who purchased three TVs and other equipment, asked to have Sean come in and install. He did get Sean and was really pleased as well. I will but again and make sure Sean performs the install!!!

The agents connected my TV and soundbar and did a wonderful job

They are the best. Friendly, quick and helpful. Will always use them.

Brian did an excellent job hooking up our Bose system and showing me how to use the controls.

Very professional and efficient installation. Well done!