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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7919 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 107 Showing 2,121-2,140 of 7,919 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Job by the greek tech

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech did an excellent job and gave me great advise on my secondary TV in the guest room.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad Made All The Connections

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad connected the components correctly the first time. It is reassuring to know everything is connected correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mrsb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is amazing sound bar. It sounds like your at the movie.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Agent was proficient and helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was on time, proficient and very helpful. He made sure we were comfortable with the product before leaving.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job installing and explaining equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional employees, they did a expert installation and took the time to explain the equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Quad Consistently Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always on time Safety concerned Efficient service Answers all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Bluetooth Speakers work now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians determined what was needed to correct the initial installation of the soundbar and remote bluetooth speakers. They reconfigured the bar so that the speakers were properly paired with the bar even though the original Geek Squad installer failed to recognize this need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were courteous and mounted all devices in a very professional manner; afterwards, they clean and took with them all packages

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful in setting my system up and providing best manner in which to use the different systems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived on time, got the soundbar working perfectly, ad did so quickly. They also mounted the TV on the wall, not making a mess and the job was perfectly. The technicians were courteous, friendly, and knew what they were doing.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job and great knowledge ended up changing sound bar to den tv.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    He did a wounderful job hooking up our spesker sys

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a wounderful job hooking up the sound system and out the door in a very short time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Looked up surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great, sounds fantastic, Geek Squad did a great job tying the TV and surround system together

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed correctly and efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my sound bar and connected my stereo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GreatService

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kyle & Tyler (Geek Squad reps) we’re awesome. These guys go above & beyond taking small the time needed to answer all of our Q’s…thanks again guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service-Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came at appointed time and installed Mobile TV mount, attached TV to mount, connected soundbar and various audio components. Friendly, knowledgeable, and efficient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Work Team Geek!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys are great the do an excellent job!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great and geek squad did an awesome job. Looks and sounds great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Install on Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician used a bracket to attach the sound bar directly under our TV for a professional look.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Parker great job - thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Parker contacted my before and showed up on time. He installed my Sonos system within one hour and explained every step he did.

    I would recommend this to a friend