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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,200 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected soundbar quickly and sounds very good

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents installed my system with quickness and were helpful with tips

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guys gave me a time window as to when they would be at my home, then called when they were about 5 minutes away to tell me where they were at! They installed and setup my TV and home theater sound system in no time. At all times both of the guys were very professional and courteous, all the while showing me all the stuff my new tv and sound system could do! Would definitely use Geek Squad service again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Technician Geek Squad Employee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anthony Odell was an excellent technician! You need more employess like him. Efficient, knowledgeable, pleasant. He did a great job for us and I would request him fo any future help with our techno issues...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Geek Squad Must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad connected my optical connection for my new Sony 55 inch 900F. Although I could have done this myself, The charge was nominal, and prevented me from having a return paid visit to guarantee that my sound system worked. If you are spending that much money for a TV, why would you not want to make sure everything worked. Geek Squad performed this service with no issue whatsoever & within a timely basis.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy agents who came to install our tv, sound bar and wall mount were awesome. Worked efficiently and were very careful as they mounted tv to wall with device to hide cables. Took their time to do it right and asked for my opinion along the way to be sure I was satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Speaker mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had Best Buy come out 3 times to install our media room. This was the best installation ever!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding Bose sound bar great price. Sound is outstanding.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel is a great geek squad agent. Very knowledgable about products & highly recommend him

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, fast effective and proficient . I signed to use them fir everything all year!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks Glendora California

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy customer service technicians are more than qualified for the installation process of tvs....and accessories and the internet activation systems. ..thanks for your services

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Nice installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, neat mounting job of the sound bar looked great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Bar set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The teck knew what he was doing got my sound just right.and with that sub-woofer WOW,Geek Squad !!!!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Very professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek a squad who provided this service were extremely knowledgable and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    First front loader

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had it for a couple of days and so far so good. Now, I'm coming off a 25 year old washer so...

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Profession, clean efficient install! Thanks...GS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Job. Profession, clean efficient install! Thanks...GS! :-)

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth install very helpful and knowledgeable I love my Geek in Home install

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent setup of my sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an excellent setup of my sound on my new audio video receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enhanced Sound System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the Geek Squad out to mount our flat screen TV over the fireplace (did a great job). During the installation, the tech commented that our stereo / TV sound system could use a subwoofer. So we took him up on his advice, purchased one from Best Buy and had them install it. Another great tech who also gave us a few tips on our system (using Bluetooth). These guys are always informative and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Receiver re-installed & reprogrammed remote

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer did a fabulous job. He was able to do what others had failed to do.

    I would recommend this to a friend