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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 7,928 reviews
  • Rated 5 out of 5 stars

    Quickly connected my equipment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech arrived earlier than expected. He was very polite, efficient and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were on time and so Perfessiional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David Moore and Alex Padilla were so helpful. My first sound bar didn't work. They exchanged and installed the new one the next day. Answer all questions. I requested these two men by name. They installed my 75" TV on Wall, Sound Bar, Sub-roofer and speakers. 3 service calls, as I purchased each on different occasions. Clean work. These 2 Men were so helpful. I am a 65 year old woman.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent mounted sound bar to tv quickly. He answered all questions , gave use advise and showed us how to use the sound bar remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Frankie and Russell were wonderful. They went above and beyond their services with suggestions to enhance my TV viewing. In today’s world the only thing that sets stores apart is SERVICE!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In home service techs really know their stuff, Great experience!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar is great. Makes all the difference in the sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again a great job done by the professionals at Geek Squad! They took the time to set up my system, including stalling wall mounts, and walked me through all of the options on my new Vizio Elevate system. While they are a little expensive, Best Buy stands behind their work and will make things right if there is a problem. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installers were efficient and knowledgeable. They were very helpful in explaining functionalities

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Scotty and Logan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys (Geek Squad) know what they're doing. Great job, thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly knowledgeable team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very knowledgeable and friendly. They made sure I knew how to use it. Totally recommend them!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Speaker Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speakers are a real plus to the sound of the TV and the Geek Squad did a good job installing them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad gave me good advise.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my sound bar fast and gave good advise.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    set up of FireStick with a receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this actually went much more quickly than expected. The set up was easy and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service bad equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great but the soundbar is a loser. It cuts out every time there is a change in the broadcast. It goes looking for the proper sound and thus you miss the first part of the program and the lips are moving but no sound as the soundbar looks for the right type of sound you know doby or whatever.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds like im in a movie theater. Great purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Relocation and connecting my BlueRay player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Geek Squad member came out to my home to relocate and reconnect my BlueRay player that I thought was not working properly. The Geek Squad member was both quick and thorough in accomplishing this task. He also provided some useful tips to try in the future should I experience a similar malfunction. I was completely satisfied with this Geek Squad member!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional while installing the new soundbar. You could tell they knew what they were doing. They also addressed all my concerns and answered all questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great crew for set up, but had follow up issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and helpful crew came to install. They provided great suggestions in mounting. However, we needed to have two more follow up visits to resolve the issue of the soundbar disconnectingto the WIFI

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad "Tyler" excellent customer service!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyler's customer service went above & beyond. He delivered & hooked up my new 65" LG tv. He also helped me order a blu-ray & tuner and then set a 2nd appointment to hook these new items along with my Bose speakers. He made sure I knew how to operate all before he left. I appreciate all Tyler did "HIGH FIVE TYLER"! Thank You!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the boys were very knowledgeable and did a great, professional job.

    I would recommend this to a friend