Customer Ratings & Reviews

I wasn't quite sure how the service would go but once he called me and explained to me what he was going to do after I told him what my issue was he came over even earlier than I expected he wore a mask as well as ourselves and my household and he explained everything very thoroughly and even explained it to my teenage son we're very happy with the service thank you so much.

The geeks squad set up was fast and very well done. They took time to explain everything that was done.

The Geek Squad tech also hooked up our new TV to the antenna, Wii game, DVR player and sound system. It all works!

Geek squad did a great job trying to get the soundbar to work properly. However the soundbar (2nd one that was ordered) continues to be defective and so I've ordered a replacement. Geek squad: 5 stars. Sound bar: no stars

The two technicians, arrived earlier than expected, notified me of their coming by phone, and they were respectful of our home, They worked dutifully in addressing the two issues that we needed them for.

I originally installed my home audio system several years ago. I recently moved some things around and had to pull this plug and that plug over there. I've had two knees replaced and could not get into the positions to put it all together again,,,,enter Geek Squad. The lad that came zipped right through the install and even balanced out the sound levels. He was fast and I really enjoyed our discussions about the latest tech.

Sound bar not working with remote have to use buttons on sound bar it’s self

Very friendly agent. The problem was with my router and a Sonos update. We called Sonos and they required a direct connection via ethernet and so I had to order a cable. The next day I was able to resolve the issue with a Sonos techs

Austin and his partner, sorry I can’t remember his name, were outstanding! I struggle with this kind of thing so it was great to have the Geek Squad van in my driveway and they made it look easy, and were pleasant and kind, they were really great!

The tech was friendly n very smart Hooked up my Receiver within 30 minutes

Nice, neat mounting job of the sound bar looked great

Hooked up our new Sony receiver to all of our components and surround sound is great

Brandon came advised missing parts in mount said i need to exchg gave me his cell# to come later to finish the job .. cld every 2hrs no response.. cld Best Buy finally after spk'g to 3 people who also tried calling Brandon w/no response i spk to David(mgr) also could not get a response from Brandon!! set up appt for Sun w/Edward and Alex which were very knowledgeable and professional .. my experience turned from nightmare to excellent .. Thank You Guys !!!

Brian did an excellent job hooking up our Bose system and showing me how to use the controls.

much better sound. Agent was very experienced and expert unlike me wish he lived next door

Agent connected soundbar quickly and sounds very good

The agents were extremely knowledgeable about the new audio equipment and how it would interface with the rest of our system. They were very fast at setup, yet they took their time explaining everything so that we could operate the new system without any problems. We are so happy that we had Geek Squad install for us. We are enjoying our system more because they made it so easy for us to operate!

They came out to hook up my vcr, since the last time they were out, they had disconnected it and forgot to reconnect it. Also, my audio receiver would not program tp the tv mode for me on the remote control. They show up and I show them the problem and it Reconnected for me. So they did nothing. So basically, I paid them to fix their error they made on a previous trip.

the agent installed my TV and sound system he was nice he explain to me how to use it

The agents mounted the tv fairly quick and everything was done like a pro. I'm very satisfied with the job and I was given good recommendations to set it up better.