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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 112 Showing 2,221-2,240 of 7,928 reviews
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Very competent operation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a very good job of connecting the TV and soundbar.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, fast, professional installation. No mess no problems

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Things went well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent mounted the TV well and ensured the surrounding sound was connected.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    audio setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup of our home theater audio was excellent. Care was paid to installation and sound quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were hesitant at first but glad we made the decision and purchased the service. We had the opportunity to use the Geek Squad on two occasions.. Both times the reps were courteous, complied with the covid guidelines and answered all of our questions.. Took their time to be sure we knew how to operate the equipment. They were very professional...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys set up my tv and soundbar and blu-ray without any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most helpful in hooking up our new electronics and helping us know exactly what we needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad installed my sound bar fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech installed my soundbar very fast. The tech was on time, very efficient, and very friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Addon soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Addon sound bar for below our tv in the bedroom sounds great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installed TV and sound bar

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed TV and sound bar above fireplace. Very professionally done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service-Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came at appointed time and installed Mobile TV mount, attached TV to mount, connected soundbar and various audio components. Friendly, knowledgeable, and efficient!

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 3 out of 5 stars

    Geek squad 5 stars/sound bar no stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job trying to get the soundbar to work properly. However the soundbar (2nd one that was ordered) continues to be defective and so I've ordered a replacement. Geek squad: 5 stars. Sound bar: no stars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service, as usual

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent showed up right on time and immediately got to work. He finished quickly, with everything working as it should. Thank you, Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job setting up a new Denon receiver and surround sound package

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brian!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian was my Geek squad Tech, He was Profesional and informative. I had an issue with my product & he made sure he photographed the issues and reported it. He ended returning to installed my replacement equipment. Hes one of the best!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great professional and supportive help

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a great job and explained everything to me. Everything works great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG soundbar has excellent sound with separate sub woofer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kyle rocks tv and sound install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I had Best Buy install my new TVs and Soundsystem. Moving into a new house was stressful. They helped take the stress out of making sure everything was working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    speaker installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good service, on time, professional, did a good job

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    very thorough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    he had no difficulty sorting through the multiple wires which I found baffling.

    I would recommend this to a friend