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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7919 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 112 Showing 2,221-2,240 of 7,919 reviews
  • Rated 4 out of 5 stars

    Audio setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got frustrated few times because they keep getting my address and time wrong. Eventually they came Service was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad good old fashion good customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guy was very nice. Answered all my questions and didn’t act hurried

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service - music to my ears!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the Geek Squad came out to set up our new audio system to link to our entertainment system and universal remote, I wasn't too sure how well it would go. Our last system had major problems--the audio would increase to maximum level all on its own with the use of a remote, so we had to often manually adjust it. The Geek Squad technician had no problem setting up our new system. It now works like a charm...haven't done anything manually with it--EVER! Thanks guys!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fast and efficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was on time and worked quickly was knowledge able about the systems I had purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wish i had a soundbar for my other tv. never knew what i was missing

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Nice installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, neat mounting job of the sound bar looked great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brian!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian was my Geek squad Tech, He was Profesional and informative. I had an issue with my product & he made sure he photographed the issues and reported it. He ended returning to installed my replacement equipment. Hes one of the best!!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Good work, Michael!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representative was very knowledgable and he was on time. Dis his job proficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Setup of Theater Audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wireless subwoofer and wired speakers set up for a new TV. Much better quality than sound from the TV itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable and installed my 77" TV quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed old wall mount, installed new wall mount and tv quickly and professionally. Team was fantastic. They knew what they were doing! Connected the new TV to our smart remote and surround sound system. Found software update that were needed for all and completed those as well. Spent time explaining functionality of new TV. I would strongly recommend using them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Precise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs did a nice job setting up and adjusting the sound bar. it really sounds great and happy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding Bose sound bar great price. Sound is outstanding.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Done with ease!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wires layout and audio set up within mins and no wires to be seen. Perfect!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech knew exactly what needed to be done and got it done quickly. Great job and well worth the price

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad dis-assembled old sound system connected to TV and installed SONOS products. Did neak and quick job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very accommodating

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fixed my computer. Hooked up our television everything we asked. Very professional

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents installed my system with quickness and were helpful with tips

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 3 out of 5 stars

    Geek squad 5 stars/sound bar no stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job trying to get the soundbar to work properly. However the soundbar (2nd one that was ordered) continues to be defective and so I've ordered a replacement. Geek squad: 5 stars. Sound bar: no stars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician called to say she was available earlier than expected. She had the sound bar connected and calibrated quickly, then proceeded to ensure all of my devices were synced and worked properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service requested

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, the rep knew exactly how to handle the patient.

    I would recommend this to a friend