Customer Ratings & Reviews

The gentlemen that completed my install were very sweet, polite, and thorough. They answered questions I had, and even made product placing recommendations, which turned out to be amazing. I have since decided to do an in-wall installation, and will be requesting them, through Best Buy, to come back out to complete that install. They were great!

Geek team did a great job of setting and programming my system.

Kyle & Tyler (Geek Squad reps) we’re awesome. These guys go above & beyond taking small the time needed to answer all of our Q’s…thanks again guys!

We could hook up the soundbar and it worked properly. What didn’t work correctly were the Homepods wirelessly to the Apple 4K box. They would work for a while and then shut down themselves, the 4K box and the tv. We tried to reset the TV preferences to sound through the TV itself and this did work for the Homepods to work with the Apple 4K box. However, after a half hour of playing, they gave out again an shut down everything. I disconnected the soundbar and all was right with the world. The tv speakers played and when I switched to the Apple 4K box, the Homepods worked just as expected without any premature shutdowns. My guess is that you can’t have a soundbar attached and expect to have the Apple 4K box without shutting down. Anybody want to buy a soundbar? The Geek Squad guy was a very conscientious and patient person to work with. We though we had a solution, but in fact we did not.

Aaron arrived early for my Geek Squad appointment, cleaned up the area when he was finished, and asked for my input as to what we expected to achieve with the set-up of this sound system. He then made recommendations which improved upon my initial ideas, and set-up everything flawlessly. We are very happy with Geek Squad services and will highly recommend them to our friends and neighbors for both value and expertise.

The agents did a good job connecting my TV with the surround sound.

Geek squad was on time and he was very knowledgeable and provided instructions

The agent was kind courteous and professional. All of the problems with my multiple electronic products were addressed and handled with ease. Thank you Geek Squad !

Showed up on time, polite and knowledgeable. Walked through options.

They were very neat and did a great job installing the equipment.

He was knowledgeable, polite, on time & fixed what I needed.

Works great with tv ultimate sound bar. Would buy again

The tech was very patient and took his time on what to do when the power fails again.

Installed my new receiver and surround sound speakets without a glitch

Nicely done setup of receiver to TV and dual zone speakers.

The geek squad delivered and installed the TV snd sound bar quickly and completely including the extra bits for the sound bar they introduced us to our new system and answered all our questions at he time. (we now have couple additional questions and will contact them about those) Problem: TV manual is only on-line, evidently.

Geek Squad set up my new Samsung TV and sound bar. As I watched the technician I was glad that I had not decided to do this myself. First time having a "Smart" TV and it was great to have an expert show me all the new options and how to access them. Having the remote programed was a bonus.

The agents were courteous and mounted all devices in a very professional manner; afterwards, they clean and took with them all packages

We are gratified with the service and the skills of the Geek Squad. They reassured us of the quality of the product. Because of the courtesy of the Geek Squad I have an incentive to buy another product from Best Buy

The agent who provided me with service was prompt, very professional and resolved the problem I had in short order and for which I was very grateful.