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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 119 Showing 2,361-2,380 of 7,928 reviews
  • Rated 5 out of 5 stars

    Sounds great with the new TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional work done. Totally cleaned up the mess after installation.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    took quiet a will to install many problems delays

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    soundbar is great ..sound for price is just what i like

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Fantastic service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable staff went the extra mile were polite would request them sgain

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Competent, timely service. Highly recommend Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SoundBar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Team patiently explained how the remote works with Sound Bar and they also programmed my sound bar to connect with my fire stick remote whereas I do not need to use the Soundbar remote t all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phenomenal Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a question about my soundbar, got it checked out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geak Squad did an amazing job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an amazing job in setting up the sound bar to my 85" Sony Bravo. No way I could even come close to what they accomplished .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only Way To Go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mounted my previous TV above my fireplace. I decided to have Geek Squad do it for me this time. That is the only way to go. The Geek Squad mounted my TV, mounted my sound bar and hooked up my XBox in 2 1/2 hours. They made all the wiring look neat and hidden. They did in a couple of hours what would have taken me a couple of days to do myself. Definitely the only way to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio setup by Home Theater Agent Joe Rebollo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician called the day before to give me an approximate time he'd arrive the next day. The day of the appointment he called to inform me he could arrive earlier. When he arrived he was very professional and very knowledgable in his field of expertise. After the setup was complete he asked if my wife & i had any additional questions and felt comfortable before he left. Excellent job!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Connected audio to Sonos Playbase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a LG 4K OLED CX Smart TV. Tremendous TV, and the technician connected it to my Sonos Playbase without any problems. He also connected the magic remote to my Sonos for volume control. I appreciated the extra effort. But, Geek Squad, when making installations during COVID, please respect homeowners by using bathroom before you arrive for appointment.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a nice job setting up, all works just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew that setting up the television and audio equipment was not going to be easy for me. I purchased this audio set up plan- and was so glad I did. They did a very good job, cleaned up any mess that was made during the installation process- and did an excellent job. They two men who arrived at my house were on time, extremely nice and did an excellent job. So glad I purchased the audio set up package.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was on time and notified me when he was on his way and his expected arrival time. He was efficient and had my sound bars up and running quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always professional and they are very quick, great job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed product quickly and cleanly. No complaints!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Geek Squad installed Q70T Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad team showed up on time and quickly installed it quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great guys

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very patient when showing me how to operate the smart tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Annual fee for geek tech support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased Roku to be setup by Geek Squad..not a sound bar. Too soon to evaluate since I haven't used it. Will know it it's okay or need to upgrade due to paying Annual fee to Channel 8. Geek tech is excellent., The annual fee for service is worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quickly connected the sound system! Very impressed with their service and their knowledge!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    they are awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents were knowledgeable, fast, efficient, & respectful.

    I would recommend this to a friend