4th of July Appliance Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 7,928 reviews
  • Rated 5 out of 5 stars

    JBL soundbar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and information provided, and pricing turned out to be good.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    sound bar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound bar was very well connected and explained

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    good sound bar- does the job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed better sound projection for the television. good sound bar- does the job

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The additional sound system makes watching sports and action movies so much better!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    was able to define work job and set up a return

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very skilled, good manners. explained things clearly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad replaced a blown cieling speaker

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad staff came to install and swap out a couple of blown in ceiling sonos speakers. they were very knowledgeable, professional, and curtious. Upon completion of the work they tested everything out and the speakers sounded great. I would highly recommend them and use them for future jobs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The sound bar works great.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 service people were on time, courteous, informative and overall service at its best. I have had great experiences with the Geek Squad members thru the years on delivery of new apppliances and TV's,

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Friendly service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, clean service. Very happy with overall set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    less is more

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A friend from work recommended the folks at best buy, and I bought several things, speakers a receiver and odds and ends to hook them up. After making an appointment for the geek squad to come out, the salesperson I dealt with asked me to check my speakers by switching feeds, and found a defective speaker, replaced that and cancelled the geek squad, win, win

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did OUTSTANDING JOB!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians from Gilroy (Eddie and Jamie) did an outstanding job of installing and configuring both our bedroom TV and Sonos soundbar as well as making recommendations to our network that increased throughput by about 12 times its previous speed. They were courteous, knowledgeable, and efficient. We're very pleased with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my sound bar.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad quickly and efficiently installed my product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Technician was prompt and efficient. All is done.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician installed the sound bar and all is working correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Timely, fast and knowledgeable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knew the product well and installed with required adjustments quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I appreciated the time they took...

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To ensure everything was working and that I understood the basics. They were knowledgeable and respectful. Very much appreciated the mask and gloves as I am a senior and safety is a concern for Best Buy and myself. They removed my old tv, set up the tv, sound bar, connected the tv to my antenna and attached my existing blueray.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad technician did a great job on setting up our sound system.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad called to see if they could come early

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv was installed quickly and it's functions explained clearly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos rocks!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos sound bar was easy to set up and sounds great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The agents installed Xbox sound bar

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed new Xbox sound bar quickly and efficiently.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 4 out of 5 stars

    tech knew what he wass doing fixed my issue fast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv and soud bar were not communicating tech resolved issue promptly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agents mounted the TV and made all necessary connects to the accessories. Both agents were very polite and professional. When the install was completed, they took the time to explain what was done and then proceeded to show how everything worked, I was very impressed.

    I would recommend this to a friend