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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7920 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 121 Showing 2,401-2,420 of 7,920 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very timely

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great to the touch I recommend this service and save money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Competent, timely service. Highly recommend Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad replaced a blown cieling speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad staff came to install and swap out a couple of blown in ceiling sonos speakers. they were very knowledgeable, professional, and curtious. Upon completion of the work they tested everything out and the speakers sounded great. I would highly recommend them and use them for future jobs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by Alex

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex did a great job with sound bar. Very helpful with instrhctions

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just sit and let them to program and you will get the best sound of your system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible service - Worth every penny & more!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have now used Geek Squad 3 times, all for different reasons, and all that I can say is that the service, the competency, the professionalism, the timeliness, the courtesies, the education are all great but underlying them all are the Geek Squad people themselves who have serviced my needs. They're simply the best, absolutely delightful people in every regard!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NICE PRO

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NICE PRODUCT USE IT SURE BESTBUY TEAM GOOD WORK U

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    He was professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up all my devices to work with one remote. All my devices run through my receiver now.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a nice job setting up, all works just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is so professional and so helpful. They are very good at everything they do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Agent installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This agent was fabulous. He took his time installing everything and then took all the time explaining all the features of the TV and how to operate it with both the TV remote and cable remote.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed my sound bar did a great job very knowledgeable and helpful

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound from a wireless system. Had no idea how much I would enjoy Alexa!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Connected audio to Sonos Playbase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a LG 4K OLED CX Smart TV. Tremendous TV, and the technician connected it to my Sonos Playbase without any problems. He also connected the magic remote to my Sonos for volume control. I appreciated the extra effort. But, Geek Squad, when making installations during COVID, please respect homeowners by using bathroom before you arrive for appointment.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound ! Fills the room really well ! Just like being in a theater !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agents mounted the TV and made all necessary connects to the accessories. Both agents were very polite and professional. When the install was completed, they took the time to explain what was done and then proceeded to show how everything worked, I was very impressed.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always professional and they are very quick, great job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Geek Squad installed Q70T Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad team showed up on time and quickly installed it quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Courteous Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad got everything set up and working properly. Our old DVD player wouldn’t work, and they recommended one that they had i the truck, and got that set up, along with an indoor antenna. NOTE: We did not purchase a Soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation of TV and Sound bar/subwoo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed TV and sound bar/subwoofer. They were knowledgeable, efficient and personable. They were patient answering questions and made sure we were comfortable with our new smart TV. They even responded to a text with a question after they left our house.

    I would recommend this to a friend