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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7920 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 7,920 reviews
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound bar was very well connected and explained

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Do Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enrique the geek tech is solid. Organized all my cords for a clean look.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strongsville GEEK SQUAD~AMAZAING GREAT SERVICE~~~~

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for expertise! An amazing team!! Excellent service!! He went out of his way to make sure we were satisfied! We will always shop at this location and look for this team!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    love the new config

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Through the installation of a new audio cable we eliminated three other connectors, perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sounds great with the new TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional work done. Totally cleaned up the mess after installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I bought this service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installer was just great. He hooked everything up & thoroughly explained how everything worked alone & within the system. I am technically challenged, but when Jake left, I completely had mastered the whole system. He also programmed the TV which I had no idea how to do. I was very happy to have had such great service. And what a personable & knowledgeable technician with whom I had the delight to deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect delivery and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered our huge TV, took away the old huge TV, all the boxes, packing material. A big deal for two semi-invalid seniors. They hooked up all the electronics and showed us how to work everything. We couldn't have asked for nicer or more efficient and knowledgeable guys.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Fantastic service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable staff went the extra mile were polite would request them sgain

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite, knowledgeable, did not hurry through the process. Was a very pleasant experience and definitely know more about my TV because of his willingness to explain things to us. Would definitely recommend him to my friends.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Very knowledgeable installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was very knowledgeable and efficient. He made sure everything was working correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks were right on time. Did the TV install very professionally and explained everything in a clear and concise manner. When I had a question about my surround sound system on another TV they took a quick look and fixed it. Two thumbs-up to these guys! I’m a happy camper!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Soundbar is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians were very careful with handling, unpacking my new Soundbar. After talking to them I decided not to have the Soundbar attached to the TV. I am very happy with their professionalism.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed product quickly and cleanly. No complaints!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    was able to define work job and set up a return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very skilled, good manners. explained things clearly.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    they are awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents were knowledgeable, fast, efficient, & respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received friendly and accommodating service from these guys! They really know what they are doing and offered solutions to some set-up hiccups.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only Way To Go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mounted my previous TV above my fireplace. I decided to have Geek Squad do it for me this time. That is the only way to go. The Geek Squad mounted my TV, mounted my sound bar and hooked up my XBox in 2 1/2 hours. They made all the wiring look neat and hidden. They did in a couple of hours what would have taken me a couple of days to do myself. Definitely the only way to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert in installation and great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service! Made sure everything is working properly and making sure that we knew how to use it. Very patient and an expert in his field!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great guys

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very patient when showing me how to operate the smart tv.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Friendly service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, clean service. Very happy with overall set up

    I would recommend this to a friend