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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens at 9 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7897 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 124 Showing 2,461-2,480 of 7,897 reviews
  • Rated 5 out of 5 stars

    Geek Squad is great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is so professional and so helpful. They are very good at everything they do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround sound installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Javier and his helper were both extremely professional and very knowledgeable. They explained everything exceptionally well and even communicated that we can contact geek squad and ask for him if we had any questions. We haven’t had any problems and are very thankful to him.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    He was professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up all my devices to work with one remote. All my devices run through my receiver now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very lucky to have a fireplace insert to place the speakers or else they would not have fit on the fireplace area as the mantle was too small.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Friendly service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, clean service. Very happy with overall set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad for the Win!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad I got this service....they delivered and assembled the beautiful tv stand, and then easily got the new tv and all the other devices hooked up in no time. They were professional and helpful. I'd still be trying to get all his hooked up...LOL!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    knew their stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had it installed by geek squad contractors. they were in and out. knew their stuff. showed hubby how to use remotes.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    they are awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents were knowledgeable, fast, efficient, & respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James did a great job with sound bar installation. Accommodated our schedule when our cable tv service was delayed!! James is fast, efficient and very knowledgeable!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed product quickly and cleanly. No complaints!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    makes life so easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tech support staff make buying and setting up any new electronic item a pleasure. Our tech had it setup in minutes and made sure it worked exactly the way we wanted. This is the BEST 200.00 dollars you will ever spend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sounds great with the new TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional work done. Totally cleaned up the mess after installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to my home were very helpful and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos sound bar was easy to set up and sounds great.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Fantastic service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable staff went the extra mile were polite would request them sgain

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install -2-

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional crew with a great attitude for customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I appreciated the time they took...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To ensure everything was working and that I understood the basics. They were knowledgeable and respectful. Very much appreciated the mask and gloves as I am a senior and safety is a concern for Best Buy and myself. They removed my old tv, set up the tv, sound bar, connected the tv to my antenna and attached my existing blueray.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great guys

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very patient when showing me how to operate the smart tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flawless Replacement Soundbar Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most recent soundbar setup by Tim was perfect…had some issues with the initial product & setup but the recent setup for my replacement soundbar was fantastic!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Very knowledgeable installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was very knowledgeable and efficient. He made sure everything was working correctly

    I would recommend this to a friend
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