Customer Ratings & Reviews

The guys are great the do an excellent job!!!!!!!!

Item was as advertised and worked well. Item was as advertised and worked well. Item was as advertised and worked well. Item was as advertised and worked well. Item was as advertised and worked well. Item was as advertised and worked well.

Outstanding Crew ! Very good Sounds Fantastic Proffesional Job.

All around Great Team. Buying the consultation plan was the best thing we did. Chris is a Fantastic Company Rep. Alex , Jerrod are Fantastic Installers. This Team has the ability to do Great things for Best Buy. Our family will not go any where else. Price isn’t an issue because of the Service and Excellent Communication Thank you all

geek squad came to house and set up my sound system with my tv sound is great

Agents were timely and work was down flawlessly. Great job

They set up my A-V receiver and everything worked well.

The techs were just fantastic and helpful in explaining the equipment.

He was a great technician and was good at what he did

I thought that all the components were not only set up but actually also working properly after the setup. Unfortunately, the sound of the turntable and Netflix is not working properly. I did not think that I needed to check everything before the technician left, nor did I have the time, because of the long appointment window (7 am-noon, really Best Buy), to take more time off work. The process to get a hold of anyone at the Crystal lake store is just ridiculous, because nobody is ever answering the phone, once I finally got through a live person, I was informed that the call was answered from a national hub. I asked the representative, that I need to get in touch with the Crystal Lake store and he hung up on me, immediately. I had to go to the store during a pandemic to finally talk to a Magnolia representative who seemed annoyed about my request to set up another appointment. We'll see how this will turn out.

The Geek Squad arrived on time and completed the install. They were polite and very friendly. Everything was explained and when they left we had a full understanding of how to operate our new TV. There was no mess left behind as they took all the packaging with them. I would highly recommend their services to anyone.

Experts in their knowledge of the equipment and installation.

They were prompt and quick. Only complaint was it was hooked up with Xfinity hot spot in my neighborhood instead of my own wifi network. Both are wifi 6 and my phone at times would connect with the hotspot first. But I was able to fix that issue.

The Geek squad young man installed it and went the extra mile that DirecTV didn't and got me in complete control with one remote instead of two. Now that's personal care customer service.

Shane was very knowledgeable and friendly. Installation went without a hitch, he programmed our remote and answered all of our questions.

Guy was very nice. Answered all my questions and didn’t act hurried

Michael of the Geek Squad installed my headset because I did not know how. He was efficient, patient, and very pleasant.

The geek squad installed my new wires perfectly,,,,,,

My new 55" Samsung QLED TV screen and Samsung sound bar are functioning perfectly because of the technical skills of the Geek Squad who assembled my new entertainment center. I truly lack the skills to have done this myself. I have depended on the Geek Squad for 4 years. Best money I've spent.

Very professional. Knew what he was doing. Set it up in no time.