Customer Ratings & Reviews

Was very lucky to have a fireplace insert to place the speakers or else they would not have fit on the fireplace area as the mantle was too small.

I had good Geek Squad service Would recommend to a friend?

Happy to have a way to play my vinyl records again.

Take the time to answer all questions and to explain other features

The two geeks quickly set up my TV and sound bar. They were polite and efficient.

Good quality, a bit pricy I think since it is just better sound, no "enhancements".

I thought that all the components were not only set up but actually also working properly after the setup. Unfortunately, the sound of the turntable and Netflix is not working properly. I did not think that I needed to check everything before the technician left, nor did I have the time, because of the long appointment window (7 am-noon, really Best Buy), to take more time off work. The process to get a hold of anyone at the Crystal lake store is just ridiculous, because nobody is ever answering the phone, once I finally got through a live person, I was informed that the call was answered from a national hub. I asked the representative, that I need to get in touch with the Crystal Lake store and he hung up on me, immediately. I had to go to the store during a pandemic to finally talk to a Magnolia representative who seemed annoyed about my request to set up another appointment. We'll see how this will turn out.

Could not get TV stations, only streamers. And much too complicated to use without readable and more complete directions. Had to have a return visit by installers.

Two agents arrived right on time. I told them want I needed done and 1/2 hour later they were done. They volunteered to take the sound bar trash with them and answered all my questions. Great Job!

Great job The repair people who came to the helm did a great job

Thankfully after one (failed) attempt by geek squad agents to install and hook up our surround sound, they dispatched Mark. He was very experienced and was able to get all our equipment working properly. Plus he walked me through all the features on the remote and made sure I knew how to operate everything. Bravo Mark, awesome job!

Excellent job by the guys! Great surround sound system!

First TV didn’t work properly and thankfully I was within 15 days of purchase which allowed it to be replaced with no issues. I didn’t take out the insurance on the first tv but quickly bought it for the second. The second tv has been great. Love the color better on the new one as well. I think I just got a lemon the first time, but Best Buy and the Geek Squad were awesome.

Convenient having everything you need in one location. I’m not electronic savvy however I’m constantly purchasing items the internet me. Best Buy’s techs connected everything I’ve purchased. Now that a service Ivan count on.

The Geek Squad arrived on time and completed the install. They were polite and very friendly. Everything was explained and when they left we had a full understanding of how to operate our new TV. There was no mess left behind as they took all the packaging with them. I would highly recommend their services to anyone.

My new 55" Samsung QLED TV screen and Samsung sound bar are functioning perfectly because of the technical skills of the Geek Squad who assembled my new entertainment center. I truly lack the skills to have done this myself. I have depended on the Geek Squad for 4 years. Best money I've spent.

All around Great Team. Buying the consultation plan was the best thing we did. Chris is a Fantastic Company Rep. Alex , Jerrod are Fantastic Installers. This Team has the ability to do Great things for Best Buy. Our family will not go any where else. Price isn’t an issue because of the Service and Excellent Communication Thank you all

We had problems with getting the audio to sync with the video, which was really annoying when watching talk show programs or action movies. Replaced the sound bar twice and still had problems. Finally, the Geek Squad got it working perfectly!

the Geek Squad came out and set up the surround sound which is fantastic!!

They set up my A-V receiver and everything worked well.