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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 130 Showing 2,581-2,600 of 7,928 reviews
  • Rated 4 out of 5 stars

    It only took two!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first visit left much to be desired as what was done could have been done over the phone. The second visit was VERY good! The two techs fixed all my problems and offered good suggestions for those that weren't part of why they were here. If I need help in the future I would be glad to have the second squad here any time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the Rescue

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a perfect job of installing my different components in TV room. They make the wiring look so professional. I have used their services before and have always been treated great. After setup is completed, they take the time to be sure you know how to use everything. Will continue to use them in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar installation done with ease.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kyle and team installed the Sonos sound bar, base module and rear speakers. Great job done with respect, professionalism, and the urge for customer satisfaction.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Friendly, quick and trustworthy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before I knew it the items were installed without a hitch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service satisfaction.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied with the service. Thank you. Will return to best buy in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents called me the day before and told me the time they would come and sure enough they were on time, well prepared, had mask, shoe covers, installed my equipment with such professional ease, checked all if my previous installs to make sure they were properly working. Polite and respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    l knew I would have trouble if I tried to set up myself, even with help from YouTube. While watching him set up sound bar. I knew then I never could have done it. He also changed my setup on my screen which I never knew was wrong. Iam now enjoying my TV much better than before. Thanks, Geek squad@

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Friendly and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will call geek squad every time. Made it stress free

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service that keeps you from screwing up you system yourself

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    work requested was addressed - see above

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are still having minor issues with the sound bar connecting with remotes. Somewhat our systems' having three remotes/too many components. We are just needing to spend more time addressing the isdues and will most likely contact Geek Squad for further assistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad gave me sound again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two agents arrived right on time. I told them want I needed done and 1/2 hour later they were done. They volunteered to take the sound bar trash with them and answered all my questions. Great Job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Team installed my TV & Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Team installed both the new TV (on the wall) and the Sound Bar. They had a hard job with installing the TV since they used the old TV Wall Bracket but in the end, worked their butts off and did a great job. I love my TV and Sound Bar.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good smooth installation process overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the installation and professionally done to keep my house looking good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrance was awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am old school and have installed stereo equipment several times in my life but new technology, As in assigning speakers, heck the manual for my new receiver which I had to print out is 382 pages. Terrance was very professional and he got everything working and was a pleasure to do with. Worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Five star service installing my home theater system

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time, Very professional and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So happy we used Geek Squad

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected to a Denon Receiver, Smart TV, Surround Speakers with sub-woofer, DVD, Turntable, CD player, and Cassette player. They explained the Denon receiver and new Logi remote control. There is no way we could have done this. They were execellent and even returned later to see how we were getting along.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Audio set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now I have a good quality sound. Workers were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James did a great job with sound bar installation. Accommodated our schedule when our cable tv service was delayed!! James is fast, efficient and very knowledgeable!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad of course

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Quick and efficient. Reasonable.

    I would recommend this to a friend