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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7920 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 130 Showing 2,581-2,600 of 7,920 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was a great technician and was good at what he did

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great set up

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were timely and work was down flawlessly. Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another Great Install Service!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys continue to impress with their install services. I have used them time and time again, and will continue to do so!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You're my hero Geek Squad Man

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a new sound bar for my TV because I didn't like the sound coming out of my 7 year old sound bar and thought I needed to upgrade. Geek Squad guy sowed me how to use the sound bar remote to fix the problem, saving me money on a new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rules!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who installed our new 65in tv were vert polite and really knew their stuff. They had the new tv up and running in no time flat. They also were very helpful in showing us how it worked. They were also fun to talk with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and courteous. Will use them again great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Accurate service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was prompt and accurately assembled my new sound bar and base. Downloaded data to my phone, gave me instructions regarding the remote control and in 30 minutes it was complete.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding Crew ! Very good Sounds Fantastic Proffesional Job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I miss this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish this was still included with the Total Tech membership. it has been removed from the new program. The new program has no real value to me for the cost.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TV/Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a wonderful job! Thank you very much!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jake Boinura and associate Zaria were expert, friendly agents who answered all my questions regarding the new system and how to operate it. Great service! Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Knowledgable team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Experts in their knowledge of the equipment and installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were having issues getting our sound bar connected. Called the Geek Squad and they had it up and connected very quickly. We have used Geek Squad for computers and speakers in the past and knew we would get great service. Thank you Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Thins went well,,,,

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad installed my new wires perfectly,,,,,,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku TV Soundbar - a good buy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roku soundbar for our Smart Roku TV, which were both set up by the Geek Squad. Kudos to the Geek Squad, they did a terrific job. We are very happy with the Roku sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were just fantastic and helpful in explaining the equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my soundbar in minutes. They were efficient and answered all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    good geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad came to house and set up my sound system with my tv sound is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected a sound bar to my wall mounted TV, that they had previously installed. They were professional and courteous, careful in these 'Clovid-times', and quick. They were very willing to answer questions and quite informative. We are satisfied with the product and the service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Went the extra mile

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Early for appointment. Wore shoe covers. Very satisfied

    I would recommend this to a friend