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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7920 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 131 Showing 2,601-2,620 of 7,920 reviews
  • Rated 5 out of 5 stars

    The Geek Squad is the BEST!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup of our soundbar by Geek Squad especially Nolan was so efficient and they are so helpful. It is a pleasure to have this set up our soundbar. They are the best!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    knew their stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had it installed by geek squad contractors. they were in and out. knew their stuff. showed hubby how to use remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad excellent service, respectful . Explained the sound system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam, the Geek squad agent that came to the house to fix my surround sound theatre system, knew immediately what to do and how to fix it. In addition, he was very polite and promptly on time. I am so glad I took out the annual Geek squad extended warranty. It’s a pleasure to know that they are there to back everything they sell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. Knew what he was doing. Set it up in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Missy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech who came out was professional, friendly, and knowledgeable. He walked me through all the setup and how to solve minor issues it any.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv and soundbar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent crew of two set up my new tv, soundbar and other devices. They made it look so easy and it has worked flawlessly since. They were very fast and right on point with the scheduled time. They even helped me carry my old tv upstairs to my daughter's room. Thanks again, great job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t think a better job could have been done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t see how the sound bar could have been proper spacing as level as can be. This day any age workers are as concerned with a job well done. Not the case with geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good job installing and optioning my Sony Flatscreen, Soundbar and Subwoofer, and Blu-Ray DVD. Useful user instructions. Both representatives were very friendly and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good job installing and optioning my Sony Flatscreen, Soundbar and Subwoofer, and Blu-Ray DVD. Useful user instructions. Both representatives were very friendly and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very knowledgeable, friendly and helpful. He diagnosed the problem with my sound bar and solved the problem. He also adjusted some of the settings on my tv, and asked if there was anything else he could do for me. I would highly recommend Best Buy’s Geek Squad service.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad installed my speakers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came on time, were knowledgeable, quick and neat

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The soundbar setup was very easy for the Geek Squad and they made it work for us to hear everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV SETUP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent prompt, reviewed remote setup/instructions, courteous and cleared all packaging.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Basic set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer did great job putting the system where I wanted looked good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up TVs day sound bar.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great. True professional. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff are so professional. They guided the whole process with me.They encouraged any questions. They were patient .not rushed. They appeared to love their job. Interaction was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech installed the soundbar and my new 55 inch Q85 LED TV. Very pleased with installation and would highly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were excellent and set up a sound bar and surround speakers finding a way to set up all speakers in a difficult room so that you can hardly see any wires.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sound system sounds great. Can't see the cables. Nice neat job.

    I would recommend this to a friend