Customer Ratings & Reviews

We are still having minor issues with the sound bar connecting with remotes. Somewhat our systems' having three remotes/too many components. We are just needing to spend more time addressing the isdues and will most likely contact Geek Squad for further assistance.

I had the Geek Squad do all the setup for new system - 55" Sony 900E, sound bar with woofer, blu-ray player, network cables, new modem and new surge protector. They answered all my questions on site to my satisfaction. When I had some issues (that were the result of my Internet provider not doing their job correctly), they helped me diagnose the issue over the phone.

I was really impressed by their home set up. They were very attentive to exactly what I was expecting. They made sure that it was aesthetically wonderful. They took that extra step I’m a very happy customer!

Great installation crew. Sound system sounds awesome!

Geek Squad Team installed both the new TV (on the wall) and the Sound Bar. They had a hard job with installing the TV since they used the old TV Wall Bracket but in the end, worked their butts off and did a great job. I love my TV and Sound Bar.

Install went great. Had an issue with a sonos arc which didn't work properly on my samsung tv. required a second geek squad visit. we switched the sonos to an lg tv and it worked properly. no idea why but geek squad fixed it. consider getting an annual plan so geek squad installs are heavily discounted.

I did not need a TV mount but to fix my Sono sound bar. Unfortunately, the Geek squad guys did all they could but, I have to call and return my Sono. Best Buy website and service center need to be able to select better service call specific requests and alerts. Geek squad guys trying to get my refund for TV mount set up.

Very friendly, very polite. Removed old tv & hauled it away, mounted new tv & connected all my existing devices to new tv. Also zipped tied loose & hanging cables.

Still having issues with conflicts between the Samsung TV and Samsung Sound Bar. When connected using a eARC HDMI Cable the TV drops out periodically. Appears to work using a optical cable but then I loose all the benefits of using a high speed HDMI connection.

Excellent Technician, movies sounds better than ever.

I was amazed by the technicians professionalism. Exceptionally well executed.

Jon and his partner set up my TV put the old one downstairs and got that up and running, faster than I ever could. Think you are tv savvy and over fifty? you could probably use these guys.

Wow what great customer set up given by the Best Buy team. Very professional and explained everything to us. We had the best experience.

The geek squad installed our sound system with the TV and did an amazing job. They took the time to show us how to use the items and gave us value recommendations. They were on time and very courteous.

Agents mounted my tv and connected some peripherals, couldn't figure out the computer, told them I would do I but for some reason, Samsung will not recognize my computer. Need to talk to the geek squad on this one, never had this problem before.

Geek Squad did an awesome job. We certainly appreciate their help.

No problems. Love the sound. Easy setup. Love being able to adjust bass & sound.

Showed up on time, did a very clean and professional job!

The Agent mounted my Soundbar about three weeks ago and I am pleased with the outcome. I would purchase this item again if given the opportunity.

The first visit left much to be desired as what was done could have been done over the phone. The second visit was VERY good! The two techs fixed all my problems and offered good suggestions for those that weren't part of why they were here. If I need help in the future I would be glad to have the second squad here any time.