Customer Ratings & Reviews

The Geek Squad is a group of knowledgeable people. The two men who came to our home were courteous, professional, knowledgeable and proficient in getting our sound system up and running smoothly. Thank you so much! We would definitely use the Geek Squad again for our technological needs.

Superb installation solution with quality hook up.

Matt P. did a superior job of installing the Samsung Q800C sound bar. He is a highly qualified Squad member! I will request him on my next purchase.

I had a technical issue and my sound bar lost connection. I called the Geek Squad and scheduled a technician to come out. He arrived early actually which was great. After a few minutes he found the issue and showed me what happen. Great customer service.

Works well and provides excellent sound for TV and music.

I was really impressed by their home set up. They were very attentive to exactly what I was expecting. They made sure that it was aesthetically wonderful. They took that extra step I’m a very happy customer!

Hard to judge, the first tech was great, mounted a 65" tv making sure it was exactly where and how high we wanted it. He also made sure we understood how to use the remote control etc. We decided to return the TV and buy a different model. They two techs that came was almost as good as the first guy. I'd say the first guy would get a 5star, they may get a 4star. We then added an amazing surround sound system called Sonos. Really excellent! But the third tech who installed this system was annoying. I felt like i was annoying her if when i'd ask a question or said how I'd like it to work. After she left, the system didn't do what we knew it should be able to do. We called the Sonos company who were fantastic, problem solved.

the service people were polite and professional job

Tech arrived on time. Was most pleasant and helpful. Completed the work quickly, but methodically. He answered all my questions, and demonstrated every feature. Sound system works fine. By the time he left, I felt like he was a new friend! This was outstanding service, but fairly typical of Geek Squad techs. Thanks, Clint!

Could not figure out what was causing a cracking noise out of my speakers. Had a Best Buy technician come out, test all of the components in my surround sound setup and determined that one of the channels in my receiver was no longer working. Recommended a replacement, installed a new receiver and I could not be happier.

Technician very helpful in determining issue of background noise and lack of separation from voice.

The geek squad service was great and the third party that was recommended and came to my installation on behalf of geek squad were extremely professional and knowledgeable of my wants and needs with my theater system! It turned out awesome and I couldn’t have ask for better quality service.

Lessor experienced technician than others I have experienced in past, had recently come to my house installed a sound bar for another one that when turned n would not give any sound. It had to be turned off and on repeatedly in order for the sound to come on. The picture on the TV would always work but no sound until played with. Well the new sound bar installed did exactly the same thing and still does until hopefully another technician scheduled in the next day can solve the problem. There is no reason this new sound bar is not yet working except for the inexperienced technician who did the installation and could not make it properly work. The previous sound bar was a Samsung and the newest is a BOSE. IN FACT THERE WERE OTHER REQUESTS INMADE THAT THOS TECHNICIAN COULD NOT PERFORM AS WELL. VERY UNSATISFYING THIS TIME AROUND WHICH PROMPTED ME TO TELL THE GEEK SQUAD NOT TO SEND THE SAME OR PREVIOUS PERSON AGAIN.

Our whole home audio system was here when we bought the house and we could not get it to work. We called the Geek Squad and they took hours to figure out the weird way it was installed and get it working. They were tenacious and were not satisfied to leave it only partially working. I would definitely recommend this service.

Very good job installing and optioning my Sony Flatscreen, Soundbar and Subwoofer, and Blu-Ray DVD. Useful user instructions. Both representatives were very friendly and knowledgeable.

Very good job installing and optioning my Sony Flatscreen, Soundbar and Subwoofer, and Blu-Ray DVD. Useful user instructions. Both representatives were very friendly and knowledgeable.

Roku soundbar for our Smart Roku TV, which were both set up by the Geek Squad. Kudos to the Geek Squad, they did a terrific job. We are very happy with the Roku sound bar.

William did a fantastic job and got all the head phones working properly. However, the hookup pf my receiver to the headphones and to the Spectrum controller is still an unresolved issue In addition scheduling by Geek Squad is a serious problem (required manager to even get my service scheduled )

The geek squad installed our sound system with the TV and did an amazing job. They took the time to show us how to use the items and gave us value recommendations. They were on time and very courteous.

The staff are so professional. They guided the whole process with me.They encouraged any questions. They were patient .not rushed. They appeared to love their job. Interaction was great.