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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 133 Showing 2,641-2,660 of 7,928 reviews
  • Rated 5 out of 5 stars

    The Geek Squad is the BEST!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup of our soundbar by Geek Squad especially Nolan was so efficient and they are so helpful. It is a pleasure to have this set up our soundbar. They are the best!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service AAA+++

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my new 55'' TV, soundbar, rear speakers, & sub woofer. They were very clean, worked fast, installed all my streaming apps, & wore masks. They then dialed everything in. Highly recommend the Geek Squad!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job setting up sound bar. Even greater job making sure all the cords were placed and cooled in such a way to minimize the clutter. Also great instructions on how to begin to use the system and the remote. Left card for follow up, which I needed to utilize. He got back to me with the fix for syncing sound with voices on TV. A godsend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT EXPERTISE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT SERVICE FOR INITIAL SETUP OF TV AND EXTERIOR SOUND SPECKER SETUP.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very lucky to have a fireplace insert to place the speakers or else they would not have fit on the fireplace area as the mantle was too small.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT EMPOLOYEE!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew Wing is the "Man" I hope Best Buy know this? A great person to be visiting any home. He knows his way around Audio / Video installs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jake Boinura and associate Zaria were expert, friendly agents who answered all my questions regarding the new system and how to operate it. Great service! Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t think a better job could have been done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t see how the sound bar could have been proper spacing as level as can be. This day any age workers are as concerned with a job well done. Not the case with geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my tv quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jon and his partner set up my TV put the old one downstairs and got that up and running, faster than I ever could. Think you are tv savvy and over fifty? you could probably use these guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I miss this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish this was still included with the Total Tech membership. it has been removed from the new program. The new program has no real value to me for the cost.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    TREY ROCKS!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Except for a hum coming from the subwoofer, GREAT!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set up service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our family room sounds like a theater. The techs set everything up wonderfully. We couldn’t be happier with our purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Streamline

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was very simple, easy and quick to do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job setting up the sound bar and subwoofer.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, great installation extremely competent installer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were excellent and set up a sound bar and surround speakers finding a way to set up all speakers in a difficult room so that you can hardly see any wires.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad for New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived right on time. They wasted no time setting up our new TV, sound bar, and Blu-Ray DVD player. Watching them go through all the steps to get these things running made us realize that we made a good choice going with the Geek Squad. We'd probably still be trying to get everything to work properly had we done it ourselves!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST SERVICE EVER!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad gave us the best customer service ever. Was having problems with a receiver purchased over a year ago. We paid to have them come out and look into the installment process. They were so professional, on time, friendly and solved our problem. Well worth every penny.. Kudos to you guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and showed me how to do everything and then made sure I could do it. I was hoping it could be attached to the TV, but he wasn’t able to do that. Another group would. When I stopped by the store the part need to attach was not available, bummer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love t.v.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the picture and ease of use of the television.

    I would recommend this to a friend