Customer Ratings & Reviews

The agents arrived on time, were very customer centric, extremely knowledgeable about audio systems and were done quickly.

First TV didn’t work properly and thankfully I was within 15 days of purchase which allowed it to be replaced with no issues. I didn’t take out the insurance on the first tv but quickly bought it for the second. The second tv has been great. Love the color better on the new one as well. I think I just got a lemon the first time, but Best Buy and the Geek Squad were awesome.

We are still having minor issues with the sound bar connecting with remotes. Somewhat our systems' having three remotes/too many components. We are just needing to spend more time addressing the isdues and will most likely contact Geek Squad for further assistance.

The agents connected a sound bar to my wall mounted TV, that they had previously installed. They were professional and courteous, careful in these 'Clovid-times', and quick. They were very willing to answer questions and quite informative. We are satisfied with the product and the service!

Agents were timely and work was down flawlessly. Great job

The installer, Justin, was fantastic. He actually came by twice as we accidentally unplugged unit and couldn't get it to reboot. Patient and professional!

I had my large screen TVs mounted and setup by the Geek Squad. They did a great job and taught us how to use the controls to get the most out of our televisions. But Buy you rock!

Geek Squad Team installed both the new TV (on the wall) and the Sound Bar. They had a hard job with installing the TV since they used the old TV Wall Bracket but in the end, worked their butts off and did a great job. I love my TV and Sound Bar.

Excellent crew of two set up my new tv, soundbar and other devices. They made it look so easy and it has worked flawlessly since. They were very fast and right on point with the scheduled time. They even helped me carry my old tv upstairs to my daughter's room. Thanks again, great job!!

Agent was very knowledgeable, friendly and helpful. He diagnosed the problem with my sound bar and solved the problem. He also adjusted some of the settings on my tv, and asked if there was anything else he could do for me. I would highly recommend Best Buy’s Geek Squad service.

The young man did a great job! He not only set the sound bar, he took time to explain how to use it!

The representative for the Geek squad came on time and hooked up the sound bar we purchased from BestBuy in no time. Very friendly and knowledgeable.

The agent did a great job explaining how to setup and troubleshoot potential issues with the soundbar and related speakers/woofer.

the Geek Squad came out and set up the surround sound which is fantastic!!

The geek squad installed my new wires perfectly,,,,,,

Experts in their knowledge of the equipment and installation.

Agents mounted my tv and connected some peripherals, couldn't figure out the computer, told them I would do I but for some reason, Samsung will not recognize my computer. Need to talk to the geek squad on this one, never had this problem before.

Outstanding Crew ! Very good Sounds Fantastic Proffesional Job.

Soundbar setup was quick along with TV installation on wall. Did pairing of devices with remotes. Though my soundbar doesn't always power on as it should with cable remote.

Early for appointment. Wore shoe covers. Very satisfied