Customer Ratings & Reviews

They did a good job, but they were very much in a hurry and didn't want to bother explaining all the options. The technology was new to us, so we would have preferred a more thorough explanation. We felt we had to really push to get our questions answered.

I could have easily set this up myself, but the techs were more than happy to do it while they were there.

Chris was the young man that helped me, he spent all the time I needed to make an informed decision which led to a purchase I'm very happy with. There were several other customers waiting but he called for help for them and didn't rush me in anyway.

I had my large screen TVs mounted and setup by the Geek Squad. They did a great job and taught us how to use the controls to get the most out of our televisions. But Buy you rock!

Geek Squad quickly set up my new sound bar and smart tv. They connected the cable and blue ray player and set up all remotes. This was a definite time saver for me and U was assured that my equipment was maximized to its potential. Great value for this service. I would highly recommend.

The tech installed the soundbar and my new 55 inch Q85 LED TV. Very pleased with installation and would highly recommend this service.

The Agent mounted my Soundbar about three weeks ago and I am pleased with the outcome. I would purchase this item again if given the opportunity.

We wound up not having to use this soundbar. A tech came to install it and a was able to retrieve a code so we could use our other older one. We were happy about that.

The agents connected the soundbar to my new TV without any issues. They tested all settings and set it for the best sound performance. They also explained the settings to me so that I know what settings to use if I needed to reset it for any reasons.

The agents were friendly and highly competent. However, they still have not responded to the one issue that I have communicated more than once: The coax cable "TV" input on this new 65" LG TV appears not to work. I really would like to resolve that issue ASAP.

This service was part of a larger service of moving TVs, adding mounts and setting up the audio for three areas. I could not be happier. Scott did a great job, very professional, and explained everything in a manner that I could explain it to others (very important in my house) Job well done!!

Two guys did a great job re-connecting all my equipment and setting the controls to my liking. Took our old tv with them, glad I didn’t have to deal with that!

Soundbar setup was quick along with TV installation on wall. Did pairing of devices with remotes. Though my soundbar doesn't always power on as it should with cable remote.

Geek Squad mounted my 55 inch TV to the wall and organized all the cables to where they are pretty much invisible. They did an awesome job and my wife is finally happy not to be looking at a cable mess. Geek Squad was very courteous and considered. They had protective cloth they used to cover items and floor. Also cleaned up nicely afterwards.

The Geek Squad representative was very knowledgeable. He had our sound bar installed and operational within minutes. The tech answered all my questions to my satisfaction. Thank you!

Wow what great customer set up given by the Best Buy team. Very professional and explained everything to us. We had the best experience.

Geek Squad personnel are the VERY BEST you can get when it comes to knowledge, reliability, professionalism. They are polite, courteous and careful in your home. Just excellent!!!

They were nice guys but don’t know how to do there jobs I had an appointment for 2-6 pm and they were calling me at 8:30am of the day of the appointment to change my appointment and I feel that is very unprofessional.

Works well. Sound is appropriate for our living room.

NICE PRODUCT USE IT SURE BESTBUY TEAM GOOD WORK U