Customer Ratings & Reviews

The Geek Squad came out and had me good to go in no time. Not a good move if you’re hearing impaired-sound is dependent on where you’re at in the room. Bar is sleek and attractive though.

I was expecting them to just drop off the TV, and maybe assemble it, and then leave. But they actually took the time to make all of the connections, including to my previous surround sound receiver (which I had nothing but trouble with). Thank you!

Home consultant knew everything I needed to buy to get hooked up to Hulu Live. He helped me order items and scheduled Geek Squad to install and set up. He explained and answered all my questions. Very knowledgeable and patient

Due to the mounting of our TV and the placement of the sound bar over the fireplace there were some challenges to be overcome but the Best Buy team thought things through and came up with some great solutions. Extremely pleased with the result. Geek Squad was well worth the expense.

Geeksquad is reliable, fast, and convenient whenever there is an issue with my computer or I just don't understand something about my computer. Geeksquad also came to my home to help me install my flat screen tv on my wall

HORRIBLE! 1st geek squad crew wasnt able to get rear speakers to pair so they left saying they need a remote so i drove back 40mins to store to get 1. It was a hassle to get them to cone back out again only to still not be able to complete job. When they were instructed to then just take back the soundbar and speakers as i clearly dont want them, they refused saying they dont do that... which meant another 40min drive to store immediately to return $700 worth of junk LG home theater. Not once were we even offered an apology for the incompetency of TWO geek squad crews to complete job AND we were NOT offered a dime back on the $300 installation fee they couldnt do..... HORRIBLE SERVICE AND COMPLETELY INCOMPETENT

The agent come out and reorder our equipment because the original geek squad guys installed a bad surround sound system. She diagnosed the unit was bad reordered and reinstalled. She was super efficient and on time!

The technician was professional, informative, and set-up everything quickly.

Ben with the Geek Squad did our audio installation and rocked it! There's no mess with the cords, he programmed all remotes and walked us through some different audio options/functions. He had some great recommendations to enhance our entertainment experience with the new products we purchased.

Geek squad did installation, did not get much of a demonstration probably because this did not seem like a big deal to the techs, but I am still trying to figure things out

The Geek Squad installed my new LG 77" OLED 4 K SMART WEBOS TV and hooked up my sound bar and blu-ray player in no time. They were excellent and very informative and helpful.

GEEK SQUAD TECH INSTALLED AND MOUNTED NEW FLAT SCREEN TV ON WALL. ALSO HOOKED UP NEW A/V AMPLIFIER TO EXISTING HOME ENTERTAINMENT SYSTEM. GEEK SQUAD HELP WAS PRICEY THOUGH! WOUND UP COSTING ME OVER $400 !!!! PERSONALLY I THINK CHARGE WAS EXCESSIVE. BUT RESULTS WERE WORTH IT.

The Geek Squad arrived on time and quickly hooked up new TV to already installed wall mount. Took their time to hook up soundbar and ensure apps were signed on. Took time to explain how to work TV

The agents were very helpful and even explained things clearly so that we would know more about the system. After one agent came the system messed up and Best Buy kindly sent another agent ASAP and everything was fixed in no time!

I want to take a moment to give high marks to Thomas. I know when ever he is called upon, the issue will be resolved to my complete satisfaction. His ability to diagnose an issue and resolve is amazing.

The Geek Squad guys were great. Installed everything and set it all up where it was simply a "plug and play" process.

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Service providers arrived on time. They were effivient but complete. We liked that they stsyed to be sure all the items worked together along with the remotes before leaving.

Fast,organized and very knowledgeable. Very happy!

The tech group was fantastic. She was very knowledgeable and both of them worked as a great team . Very pleased and would highly recommend them .