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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 159 Showing 3,161-3,180 of 7,928 reviews
  • Rated 4 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very nice and helpful. They hook up my t v and sound bar and connect the sound bar to my wife’s Bluetooth and also my Bluetooth on our iPhones . We appreciate there help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really happy with him , he was knowledgeable, some time you don’t know what you getting but he know his staff . He gave us lots advise and I will use them again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One man came out and setup the sound bar. He was very professional and cleaned up any mess.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed TV & sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best money I have l spent in a long time - to have the Geek Squad service!! They made sure we knew how to operate everything - very patient (LOL).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed in-wall speakers, replacing my existing in-wall speakers. The task really wasn’t that difficult because the wiring was already in place and the size of speakers was similar. They did a good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were cordial and friendly. Installation went without a hitch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation and setup done by Zac and James of MasTec. They were very professional and knowledgeable. I was very pleased with the whole process and I commend these gentlemen on being an asset to their company. I give them both a 10+ rating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad staff who helped intall the equipment I purchased were professional and friendly (even my shy dog liked them).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great for TV mount help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were timely and mounted by TV perfectly. Ian and his partner were great and helped me out. It was done quickly too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an issue with the sound system……..great response to get it up and running . We appreciated the attention to detail and asking us if we had any questions before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time and moved the old system and installed the new system and put it on my Direct TV remote. Great work and courtesy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    T.v.,sound bar and 4k blu ray player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did a awesome job.very polite guys.it took them 2 1/2 hours to install all 3.only thing that happened was they took the boxes away,which was great,but they forgot to take out the manuals.so I had to download them from the internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Low Tech Appreciation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The employees at Best Buy "Geek Squad" have always done a great job for me. I am "Low Tech" and they are the absolute opposite. I am glad to have them help me with all of my 21st Century "High Tech" needs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio Connect by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! I am not a tech person, so having the Geek Squad connect the system was worth hours of my time to try to figure it out myself. Expert on knowing my complicated Yamaha Surround Siund set up. Even got the tv remote to work the volume on the amplifier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that installed and mounted my TV and accessories were excellent! They were very professional and helpful. I could not speak more highly about them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad always does a fantastic job. This time was no different. They arrived on time were very courteous and knowledgeable. They hooked everything up spent time going over the functionality and cleaned up everything after they were done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dedra installed the TV and sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dedra was efficient and patient, She also installed an older TV in another room. She was good at explaining the equipment and setting up the equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very professional and very knowledgeable on setting up my bracket and connecting the tv. They were awesome and i recommend them for any installation services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad for the win lol

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was professional, on time, communicated what was needed to know and have enjoyed the purchase immensely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad was very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad personal hooked up all my equipment and show me all the features and performance features

    I would recommend this to a friend