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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 162 Showing 3,221-3,240 of 7,928 reviews
  • Rated 5 out of 5 stars

    Geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are not all that tech savvy so having someone come in with the knowledge was extremely helpful. The installers were really great and explained everything to us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very kind and helpful. They arrived on time and fixed everything I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team did a great job setting up my SONOS speaker system. They made sure the individual speaker volumes were balanced for my living room. They explained how the speakers work together to provide a superior overall listening experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    During the original installation of my entertainment center, I asked the geek squad team if I could have remote audio for cable reception & WFI through my my new SONY. They it could not be be done. The geek tech said, yes & did it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New receiver install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad team did a great job hooking up my new Sony Bluray and receiver. I thought it would take them a lot longer than it did to connect my older equipment and projector, but they had it set up in a short amount of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FANTASTIC AGENTS !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents help solve the problems with my pairing of sound bar and television and helped me locate the serial number of my television. They did a great job ! Give them a raise !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MayraN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer did an amazingly excellent job! He was patient and through and checked his work. He also answered a lot of questions that I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly and efficientl.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad Techs installed the new TV in an efficient manner and cleaned up materials. Very happy with the wall install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Fixed My Sound Bar Issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were quick and informative and showed me what to do that we had not thought of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving my surround sound!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a surround sound installed and they did a good job. Not sure putting a speaker wire under a rug at an entry of a room a good move though

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Geek Squad for set-up of our new TV, sound bar and wifi extender. They did an excellent job with setup, explained in detail how everything worked and were very patient with our questions. Would definitely use Geek Squad for our next install or service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came to the house in installed the soundbar with my new TV. They did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were excellent. Very knowledgeable and we highky recommend tge Geek Squad services.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 1 out of 5 stars

    Geek Squad Tech quit his job during my tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted the tv lower than the cabinet then raised it way too high. He could not get the soundbar set up so he quit the geek squad and took my remote on his way out of my home. I had to have the supervisor come remount the tv set up the soundbar and I just received a replacement remote for the soundbar 3 weeks later. Now there are several holes in my wall. I was able to receive my money back from the TV install but have not received the money back from the $99 soundbar setup.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I never could have set it up without Geek Squad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad connected all of the multiple cables to the receiver and made sure that everything worked perfectly. Before leaving they also made sure that I understood how to operate the system. Very professional and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connected our sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were here on time and connected the sounder to our TV. They were very friendly and informative

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for programming universal remotes!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar was not working as we expected with our universal remote. Geek reprogrammed it to work exactly as we expected and it has met our needs ever since!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad gook up of new device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took several tries but IAN was terrific in getting my new BOSE headset functioning as it should with our TV. IAN is an outstanding representative of the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Intalled Sonos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very helpful and ver professional. Explained the instructions very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased with set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician arrived on time and was very professional. Handled the installation expertly and was careful about other surroundings. Every question we had was answered regarding operation of the new equipment and all accessories were installed.

    I would recommend this to a friend