Customer Ratings & Reviews

I had purchased a Samsung sound system and set it up. Googled settings and for some reason sound was only coming through the front sound bar - rear speakers just wouldn't activate. Called Samsung who decided system was defective and return. Best Buy sent their agent who went through my settings, showed me a YouTube test, and finally was able to determine the cause of problem that had to do with the Samsung settings. Agent was patient, informative, thorough, plus fixed the sound issue!

Efficiency is the key word. On time, friendly, and knowledgeable. I use them ALL the time. THE BEST!!!!!

The Geek Squad was excellent,on time,professional work, friendly young men,knowledgeable,answered all my questions

Fiona from Geek Squad was friendly, helpful, efficient. I'm happy

The agents moved a TV set to another room. Then the installed a new tilting wall mount and mounted a 85" QLED TV just where we wanted it. They hooked it up to my TV service, powered it up, set all the settings properly and showed me how to so much with it. Also had a Netgear modem installed, and an eero mesh system installed along with 2 Alexa Show devices. Next they confirmed my Home Theater 5.2 system and balanced the sound very nicely. Very good group of agents. Polite, informative, well mannered and cleaned up everything after installs completed. HIGHLY RECOMMENDED!

The gentleman came to my home and he was very knowledgeable. After several tries with changing settings, rebooting the devices and other attempts to solve my issue, he determined that I needed a new HDMI cable. He left his telephone number just in case the replacement cable did not work so I could contact him again. New cable did the trick!

These guys were GREAT. They sussed out our problem which required many (5?) steps to reset using the controller and rather deep commands. In addition they gave me a quick assessment of out system in general. A+

The agent connected my sound bar to my t. And showed me how to do ie myself if I mistakenly disconnected it. He was great

Rick, from Geek Squad, hooked up our existing sound bar to our new TV. He switched out the input from optic to HDMI cable, explaining this was the best way to connect the TV and sound bar. He adjusted the treble, base and woofer levels and the sound was much better than before. He also adjusted the U-Verse remote to control everything. We're very pleased with the work he did.

The technicians who connected the sound bar were contract workers. They were very professional and were more knowledgeable than the last direct Geek Squad employee who set up our tv.

The old boy was having problems properly hearing his TV prior to installation. Now with the volume turned down he can hear it quite well!! Great job done by the Geek squad installing it quickly and efficiently!! They could answer any questions he had and were finished in no time!

Zeke from the geek squad installed the sound bar for our new 32 inch Samsung smart TV. Zeke was courteous and professional and installed the sound bar quickly for us. He then set it up so that it was controlled by the same remote that controls our TV and showed us some of its features. We were grateful for Zeke installing the Sound bar such that only one remote controlled it and the smart TV. We were very pleased with this!

Sound bar was not installed to mfg. guidelines. The technician said the alternate hook up used would actually deliver better results. I will admit the system sounded very good after completion. I did notice however, after completion, the adjustment for "dialog" was presented as "invalid". Clarity of dialog was one of my purchasing decisions for this system.

The agents installed the sound surround system and hooked it up to the tv, satellite, and DVD player.

This went pretty seamless when they delivered & set up TV.

Geek squad guys are knowledgeable and professional

love it works great. sound is wonderful. music videos like being at a concert.

The Geek Squad technicians were able to connect our existing Sonos Soundbar to the new TV and make sure playback was functional on all connected devices including cable box and Apple TV. Plus the TV was mounted to create a streamlined look with the soundbar which resulted in a uniform look as if the Sonos was attached to the Sony TV. All in all, connecting audio looks easy but when multiple devices and WiFi are involved it's good to have a professional oversee all connections so you are getting the highest quality sound playback and responsiveness on all remote controls.

I was impressed with how quick and easy it was to schedule the Geek Squad. they showed up as scheduled and assembled my sound bar to the TV and made sure that everything worked well before they left. And left their cell number should I have any questions about the service afterwards. I was very pleased with the service and highly recommend them.

We had some trouble with the first install.Then they sent Nick from the bridgwater store. He readjusted the settings and all seems great now.