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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 170 Showing 3,381-3,400 of 7,928 reviews
  • Rated 4 out of 5 stars

    Excellent service for your audio set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad view my set up and determined the best configuration and made suggestions that Iapporved to make my system respond as effortless as possible and I was pleased in their final setup of my audio system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Let astray by San Antonio Geek Squad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a Surface and was told by salesman that Geek Squad plan would cover other services. Turns out it was just a discount. You got me good Greek Squad. Of course the service from the guy that came was great!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David was simply the best. Very polite, professional and a pleasure to work with. I would rank higher m an 11 if that were available. I am sure he is a very valuable member of your team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has Great service. I have had them install all my electronics. Every installer has been excellent and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were excellent in setting up my new television. They took the time to make sure I understood how to fully operate everything connected to the successful execution of the new t v.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    50plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great in home set. The guys connected everything and showed me how to use it all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job and knew what they were doing. Didn't take them long, friendly & courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent installed my receiver & equip. quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected receiver, subwoofer to the TV & installed speakers. He was very courteous and professional. The agent cleaned up and organized as he went and kindly took the empty boxes to discard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3rd party from Best Buy did installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works like a charm! Richard was excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad prepared my entertainment system quickl

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job! Very quick and great advise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lance fixed all our computer/X-box issues!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lance is a real pro. We try and ask for him personally when we have any computer issues. He's very knowledgeable, patient and accommodating. In addition, he is really tech/computer savvy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Competent and friendly service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician connect my devices and made sure everything worked properly before departing. There was one issue that he solved by consulting with a colleague. He was very professional, patient, and respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed a 75” wall mounted tv and home theater sound system for us, and all the programming set up . The 2 men were Outstanding , very knowledgeable and professional. I highly recommend this service.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A third party was used for delivery and install. Had to ask helper to put mask on nose twice. Was told mask was too big. Picture of CDC guidelines was taken after install for affect only by the installers to send back to front office. But was not followed during install (trap and cones to mark off distance) even though distancing and disinfectant was applied to remote that was handled. Was asked to pay out of pocket for a cable that was not included/or was needed. Not sure which. Was told that it was an out of pocket expense for installer. And I could give him whatever I wanted to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow oh wow these guys are good Very good and very helpful He stayed as long as he needed to get the best sound from the system He taught me how to use it and how to make some changes when going from tv to music These guys are so professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV installation came out really nice the guys were professional.just wish the sales people and geek squad were on same page got charged an extra100 for hiding the wires and setting up a remote the sales people said I would have those included

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Above & Beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again, this team blew it out of the water. Hooking up my existing soundbar to our new TV set up was an added bonus to an already pleasant experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Such a Smart Group

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad that came to my house we’re the same crew that installed my home theater system. They reprogrammed my remote in literally 3 minutes then walked me through how to do it myself next time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    soundbar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went off perfectly..techs did a great and speedy job and explained what we needed to know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are the best, polite, knowledgeable, professional and do whatever they can to please the customer. Well worth using them

    I would recommend this to a friend