Customer Ratings & Reviews

Agents delivered everything safely, setup all the equipment, connected to cable, firestick, and Blu-ray player. Then proceeded to play trailers on YouTube to show image and sound quality. Absolutely remarkable service. Very hard working, polite, and knowledgeable.

The installer was most professional, experienced, efficient, most courteous and neat. The installation was fast and the installer's attention to detail perfect. Excellent professional installer, installation and courteous customer service.

We were having some problems with tv just shutting down.I had a Geek contract. They came out, said Ineeded a new board. Ordered in, had call 2 to insert. geek came, installed board. TV did not work. Wrong board shipped, he spent some time on phone, put board back in, had to wait for another new board. Had another geek to install sound Barr. I got confused with who was going to be here when.Another new board arrived. Was installed set works as it should. I really feel the men the Geeks send out are tops, the schedule makers leave a lot to be desired.

I’ll start with the geek squad member who showed up for the second visit. Ashley was very helpful and quickly resolved the issues with my new system. She notified me about her arrival time and was there when she said she would be. She was very helpful and went above and beyond to make sure I was happy with her service. This was the second service call for this product. The first installation was not by the geek squad rather a contractor. Best Buy had somehow messed up my order so the technician did not arrive until 2 hours after the end of my scheduled appointment time. So I ended up having to wait the whole day to get work done that was scheduled to be done by 1 pm. Had I not called I do not think I would have seen anyone or had my purchase delivered at all that day. I have no complaints about the technician who did the work. He knew how to install the equipment and worked quickly and competently. I had the impression that he had been assigned my job at the last minute and it was not something he did on a regular basis. I do not fault the technician for me having to call someone to come again. I hold Best Buy responsible for any delays and the necessary call back. I have always found the geek squad to be responsive and helpful.

I had purchased a Samsung sound system and set it up. Googled settings and for some reason sound was only coming through the front sound bar - rear speakers just wouldn't activate. Called Samsung who decided system was defective and return. Best Buy sent their agent who went through my settings, showed me a YouTube test, and finally was able to determine the cause of problem that had to do with the Samsung settings. Agent was patient, informative, thorough, plus fixed the sound issue!

Getting this wireless system set up was smooth and very convenient using “the Squad” Highly recommend using them to set up your new systems to get the best quality

It sounded wonderful and l really enjoyed listening to its sound productions

Installed with absolutely no issues. Perfect! Was able to use a sound bar I had previously

Marvin and Elijah installed my sound bar and connected my tv perfectly. They positioned the bar to make the sound fuller, they also made the wiring virtually disappear. Excellent job, very knowleageable and extremely professional. They are an asset to the geek squad.

This is the best money I have spent in some time. Kendall was wonderful and went out of his way to make sure he took care of everything and answered all my questions. He not only connected my Bose sound bar; he also changed a number of settings on the new TV and cleaned up all my cable clutter behind the TV and explained easily how all my components would work together to create the experience I wanted.

TV, SOUNDBAR AND HEAD PHONES DELIVERED AND SET UP AS EXPECTED. NO INSTRUCTIONS OR MANUALS. WE REQUESTED WARRANTY INFORMATION WHICH WAS LATER EMAILED TO US. SOME KEYS ON THE SOUNDBAR REMOTE AR ARE A MYSTERY TO US WITHOUT INSTRUCTIONS.

My Geek Squad was efficient and helpful - he completed the job quickly and I can use my sound bar easily again!

The surround system is awesome. The quality of the sound is very good

Sounds like your at the movies on certain movies.In on tv shows it's like your on the set yourself.Videis are crystal clear can't go wrong with this tv I would surely recommend this

The agent connected my sound bar to my t. And showed me how to do ie myself if I mistakenly disconnected it. He was great

Technician was very professional and I’m happy with the work that was done. They listen to what I needed and set things up accordingly.

Sound is great and the service was professional and quick.

I received my Yamaha 7.2 channel receiver just after the first of the year. The Geek Squad didn’t really satisfy me, but based on my less than sterling review, Geek management on their initiative contacted me and offered to solve the problems. Yesterday another team came out and did a great job. Now my system sounds just like what I expected, and the features I wanted all work. Best Buy’s cares about customers. They make things right.

The Agent Chris came back to my home and reinstalled the wiring after the cable company changed his original set-up. My new Soundbar had been turning on automatically at 3 AM. He was courteous and efficient and saved the day...or I should say my sleepless nights! The several contacts I had with all the Best Buy staff from purchase, to scheduling, through the final reinstallation was phenomenal. They really do care that the customer is satisfied.

The delivery guys were nice and had the TV ready to use in a short time. They helped me to get stared with Web OS and the remote control. I am happy with the service and the help I received.