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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7897 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 180 Showing 3,581-3,600 of 7,897 reviews
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv so well balanced I really really appreciate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my 77 inch tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job. Mounted my 77 inch tv and sound bar. They were clean, polite and fast. I would use them anytime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better job the second time around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unlike the poor job and lack of communication on the initial installation, The gentleman was thorough and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two TV's and remotes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted two new TV's and connected both of the remotes. They answered my questions and were extremely nice and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Delivers!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality and friendly service. They came up with a solution to a space problem that works better than hoped for at time of purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tech Brian Lindy did a great job!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian was friendly and knowledgable. He did a great job with the installation of our 51 inch TV on the wall and cleaned up the area to the point like he wasn't even there. Thank you Brian! Great job!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Audio/ Visual

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was completed, however, the quote given over the phone ended up being $150 more, due to the lack of the rep advising that there will be an additional charge for hiding the cords. I would recommend service with caution when obtaining a quote for installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rehooking of tv and accesories

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents made quick work of rehooking my TV to all of my other components and organizing all the cords. Great job.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Title of what???

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, the sound bar is jus ok. The main bar works just fine. The rear speakers do not seem to be very loud.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They needed to troubleshoot my Samsung sound syste

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived on time and ready to go to determine if there was an issue with my left/right sound box amplification. Taught me how they operate and made sure they were operating properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    had no clue what to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Geek Squad came to my home and set up my new stereo. I can now say "Alexa play [music of some sort] and instantly you hear music coming out of my windows. It was well worth the time and money. The Geek Squad riips

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable, friendly, and reliable....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agents are very friendly and knowledgeable. I feel very confident with Best Buy service agents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    jerry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rick and his helper were very good, did a nice, clean and good job. We were very happy with the results. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad professionally installed my device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians installed my sound bar and ensured it was paired with my tv monitor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Tech!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was awesome. He came in and solved the problem immediately. He was pleasant and knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Did a Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man who helped us with the audio on our new tv did an excellent job. He fixed the problem quickly and efficiently. He was courteous and we were impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful work, great attitude and very friendly workers!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an amazing job, completly rewired my system and cleaned up all the wiring..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t soundbar, it was portable head phones. On time and in an out in 20 minutes. Good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed sound bars and subwoofer quic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly satisfied with Geek Squad and installation of sound bar and subwoofer on new TV with ease and efficiency. Equally satisfied with installation of sound bar to fix sound problem on original TV.

    I would recommend this to a friend
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