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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 184 Showing 3,661-3,680 of 7,928 reviews
  • Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek Squad know the stuff. Help hook-up my sound bar, StereoTV and Play station.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful service that took the frustrations out of me doing the install. I would use this service every time in the future. Nice people with great knowledge of the products. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Super Duper!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were very efficient when they came to hook up our sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He connected my soundbar and speakers to our tv and did a great job setting it up to our specifications! He was ver friendly and professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setting up sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The kids that showed to set up my sound bar only had to turn the speakers off on my set so they refunded my fee. Once again Best Buy did me right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came to mount my tv they were punctual and professional the agents were very knowledgeable about the services they were providing and completed everything in a timely fashion

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Service call for my Sonos Sub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was not a service call to hook up my Sonos Playbar. My Playbar has had no issue. The issue was the Sonos Sub I purchased at Best Buy 7/10 recently started cutting in and out. The tech told me it was no good and that I should return it. I asked him to measure the signal strength of my Modem/Router and we found that I had lost considerable signal strength between the router and the home theater. Back to Best Buy and bought a Google Nest Mesh system with one point and hooked that up 1/14 and so far the Sub has not cut out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superlative Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your technician, Moussa, was exemplary in every respect and exceeded expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kostos was excellent! Was eager to explain all the details related to the system. He's professional & sincere. High recommendations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Geek squad setup all of my entertainment equipment in my living room and bedroom they cleaned up there mess and was walking me through with what they were doing they were very friendly men

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! The tech was very courteous and professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the extra cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I imagine I could have hooked up everything myself; however, the Best Buy guys were there delivering the TV so I had the experts do it rather than taking 3x as long to do it myself. Very happy with their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad always gets things done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris got my soundbar synced with the tv and fire stick quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed product in no time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was on time. Explained everything how to operate new TV. Would recommend Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    prewire

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the process of building a house. They came out and did the prewire for in ceiling speakers and outside speakers. Did a good job. Will be purchasing speakers soon...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of work was exceptional. The team did a fantastic job at making with making it a clean and seamless installation. They were also very professional and did a thorough job. I wish we had gone this route sooner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy came in and installed. My sound bar set. My TV up. It was awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my sound bar quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, item works very well. Explained all the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was friendly and knowledgeable. He worked efficiently and cleaned up the area when finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work know what they are doing .Thank

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so happy to see them .I was telling my sister and friends and family about the the people that work for best buy .They get the job done and won't quit until they do..Love my best buy .

    I would recommend this to a friend