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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 186 Showing 3,701-3,720 of 7,928 reviews
  • Rated 5 out of 5 stars

    Geek Squad were very professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the tv and connected the sound bar. They were helpful and informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is the ONLY way to go. Best Buy does a great job training their installers. Every single person we have ever had from geek squad has been very efficient and knowledgeable. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents showed up within the time window . They had kept us up on time of arrival. The work was done quickly and with explanation of what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar Hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing that the technicians did was to plug in the existing sound bar to the new tv and plug in the lazer sound cable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad intalled my sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents replaced a defective sound bar with a new one. They were efficient,friendly and on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad well done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and quickly and carefully set up the boombox. Friendly and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t soundbar, it was portable head phones. On time and in an out in 20 minutes. Good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chalakee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a Geek Squak member for some years now and I find them very professional, ready to handle all your problems and they continue to do an excellent job !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best tech support!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They showed up on time and finished the install with no issues. They answered all my questions and made sure everything was working before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quickly and efficiently installed. Better audio now. Polite, courteous and professional Geek Squad crew

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an amazing job, completly rewired my system and cleaned up all the wiring..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    on time,polite and knowledgeable .....terrific!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need to make another appointment to connect my new cell phone to my Sonos System....wouldn't trust anyone else to do it.....Geek Squad always gets me back to business.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent re integrated my bose soundbar and base speaker with my tv remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth while

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had read about the good service from the Geek Squad and it is true. They came installed my sound bar and showed us how to work it in a minimum amount of time and fuss. I was very pleased to have them do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another successful geek Squad visit!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual, the Geek Squad rep who resolved my problem was wise, patient and successful in the needed repair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from Best Buy Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents not only installed my TV, but also carted away the old one. They went over all the fine points of the TV and made sure it was calibrated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation of Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and knowledge about installing my sound bar . Geek squad was courteous and Covid conscious. Wore a mask, gloves and foot covering.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Home consult missed need for direct Ethernet connect to soundbar. Bryan worked hard to try to find way to complete while here. Required me contacting provider to address. Then able to complete

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Minor Problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After some initial confusion on the part of the Geek Squad members, the set-up of the new receiver and reprogramming of the universal remote was completed. Technicians did their usual great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad went out of their way to mount the soun

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In order for the new sound channel to be installed the Geek Squad needed to remount the tv to accommodate the size

    I would recommend this to a friend