Customer Ratings & Reviews

Great tech! Solved my issues with the best advice I've gotten in years

Geek squad came in and quickly and professionally installed the tv, the mount, and my sound bar. They were very knowledgeable about it and asked my opinions about placement and what to plug in.

The TV setup seemed to be connected properly, until a few days later we've noticed the Yamaha receiver kept blanking out the sound. We finally just turned off the reciever and now just have tv audio. This TV Bravia sony TV keeps losing sound for no reason, causing me to have to reboot the tv more than a few times a day!! It's very frustrating, After ruining my day and nights of trying to binge watch, I will be calling Best buy tomm. I hope I dont have to pay ANOTHER fee to have the geek squad fix this!! #imfrustrated #thinkingofputtingahammertothisTV #verydissapointedveteran

The agents were great and very knowledgeable. Would definitely use again

Gentleman who did the installation was very professional. Could not have been more pleased

The kids that showed to set up my sound bar only had to turn the speakers off on my set so they refunded my fee. Once again Best Buy did me right.

I have used this service to wall mount 2 big screen TVs and also to install a new surround sound amplifier. The service has always been quick and accurate.

The Geek Squad agents that installed and set up our Harmony remote made it easy fo retired folks. If you don’t want to worry with the details, then this is one of Best Buy’s services!

Geek Squad has become my "go to" service for all things involving installation. The level of professionalism shown by Josh and his partners has been demonstrated in his technical ability and customer service oriented attitude.

The agent mounted my soundbar and connected it to my new Samsung Q80 television. He made sure everything worked properly and that I knew how to use the remote to get to all of the features.

Chris W came out to set up my system. The guy is awesome, took the time to explain everything and did more than he was out to do guarantee that I'd be happy with my new purchase. Knowledgable and didn't talk down to me .

I had the geek squad come and install a 75 inch TV and soundbar to the wall. The TV is not level and the crew did not install the soundbar, they said it needed brackets, which i was not told about when i bought the soundbar in-store. They left without getting the TV to work. I had to plug the cables in and set everything up. $200 for them to put the TV mount on the wall and lift the TV up. This was not a new TV purchase, the TV was sitting on a counter and the soundbar was sitting at the base. Easy job except for the weight of the TV. Use them again?? maybe.

Brice was outstanding. Very personable. A lot of help very clean and respectful!

Wonderful! they did a great job & would definitely say they know what they are doing. Answered all my quesitons

The sound bar was installed and the remote was explained to us. We had no idea how to install the soundboard ourselves even though they said was simple. Great service.

Mounted two TVs and set up an audio system, as well as cuttung the cable with a stresming sevice. All knowledgeable people and they don't leave ubtil you know how to operate everything

Technician and service call were awesome. Repaired connection and diagnosed problem quickly. Very Satisfied!

They were in and out before you knew it. They knew what they were doing and were very polite.

I got the best installer from Geek Squad, at my home, and he did the best installaction possible in my equipments > Thank you GEEK SQUAD, for so good service and for so good capacitated employees

They were supposed to setup TV and to connect existing surround sound system to TV and set both up. I was told that my Surround Sound was to Old and they couldn't set it up and I should buy a Sound Bar. Note: Existing Sound System was working and was connected to a "65 inch Samsung LED TV and I don't know why the new TV wouldn't work. It just cost me several hundred dollars more than it should. This is the fourth time I have written out the details and no contact from Best Buy. I don't think these are ever read.