Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 197 Showing 3,921-3,940 of 7,928 reviews
  • Rated 5 out of 5 stars

    Tv guys

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were on time respectful and very knowledgeable. The agents called us to confirm delivery and set up the tv fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys that came to mount our TVs and Sonos did a great job. Very knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my internal sound system

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I moved into a new house with a multi room sound system, that didn't work. Charles from the Geek Squad, figured it out and got it working within an hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I would definitely recommend this brand

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 3 out of 5 stars

    sound from tv just ok

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sounds good with bluetooth connection but not great when sound is from cable tv. Installer should have used HDMI cable for connection per Bose instruction manual.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice experience!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional installation and a pleasure to have in my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad members were great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connected my old sound bar after they mounted my tv. I realized that I did not have to upgrade my soundbar system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad personnel are the best!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, courteous, and instructive in delivery and setup of my new soundbar.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    Need help

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need one of the techs to call me and give me the operating instructions again as now I can't get my remotes to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek assistant

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the system. It’s like a mini movie theater! We are excited about the new tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad solved our problem!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we ordered our system, we forgot to mention that we wanted to receive FM radio stations on our receiver. One call to the Geek Squad fixed that problem in no time at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    satisfied customer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound bar was treated with the same care as the flatscreen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brice was outstanding. Very personable. A lot of help very clean and respectful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    set up my system

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were on time ,respectful knowledgeable and went about the job with diligence and were quick and they answered my every question. They did what I needed and I couldn't do .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job, reasonable price.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from Magnolia and Geek Squad were outstanding. They did what we expected, were professional, courteous and organized to complete the job efficiently and competently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did nice job installing our TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were personable, efficient and knowledgeable and took care of the setup, etc. Overall, a very pleasant experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    THE GEEK SQUAD DOESNT KNOW WHAT THERE APOINTMEN

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the apointment paRt sucksTHEY SCEWED UP 3 TIMES SAID THEY WERE COMING NO SHOW ALL THREE TIMES ME AND THE WIFE NISSED WORK 3 DAYS

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time fixed the issue in no time and explained everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed TV and sound bar with ease

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The boys did a beautiful job and were very respectful and explained and answered all my questions. Top notch service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another Awesome Geek Squad install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job making sure I understood how to use the sound bar and also to make it less conspicuous.

    I would recommend this to a friend