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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 199 Showing 3,961-3,980 of 7,928 reviews
  • Rated 5 out of 5 stars

    geek squad installed the item in a normal fashion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad tech installed and made all connections and tested working in a proper condition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar to television hookup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech hooked up my sound bar to the tv and allowed me to be able to hear it thru my headphones. Dave was extremely professional and personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my soundbar When he Came out to Replace It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came out to replace soundbar but he was able to fix problems with the olden quickly and easily. Great job! Honest and saved me hundreds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad support has been great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had a couple of visits now getting our AV installed and set up. Jeff has been terrific....professional, knowledgeable, efficient. Could ask for better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MOUNTED 85" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV MOUNTED AND ON WALL AND I WAS GIVEN INSTRUCTIONS ON HOW TO OPERATE MY TV AND SONOS SOUND SYSTEM. I WOULD RECOMMEND THEM TO ANYONE NEEDING THESE TYPE OF SERVICES

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad provide excellent support as usual.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problem solved, and additional guidance was provided to improve reception. That was beyond my expectation, and much appreciated,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Theater Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad techs were great. They did an excellent job mounting all of the components for my home theater and setting it up!! Very professional!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Basic Audio Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added an over the antenna and needed to have it set for audio to my receiver. Andres from the Geek Squad did a great job! He also did our home theater install so we wanted him back to do this job too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FIXED MY SOUND BAR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My technician was very understanding of what I needed to have done with my sound bar and fixed it right up. AWESOME JOB ! ! !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad pros!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a great team install our new sound bar system and did so in a small amount of time!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick and competent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service provider was extremely knowledgeable, thorough and professional. He identified my issues and provided helpful recommendations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another Good Choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound system completes the setup for us. The Geek Squad set up everything with no hassle and were able to leave with us being completely satisfied with their handling of the new purchase .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad setting up a sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was extremely helpful and very informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent cleaned up a real boar's nest He was very knowledgeable, careful and persistent. Left things much better than he found them. Really appreciated his work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad got my new tv & soundbar installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very profesional & quickly installed my new TV & hooked up my new sound bar. Great job, awesome service, love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install my tv and did setup showed by me how to work it they were very helpful

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    “Installing” sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar was an existing one for the previous television. The agent simply unplugged it and plugged it back in. It took about 1 minute and cost me about $50 for the “service.” The agent did plug it in well. The lower rating is because I think it was ridiculous to be charged so much for plugging in a device. I have had many excellent visits from Geek Squad prior to this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Basic Audio Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the Geek Squad Technician on his knowledge of the installation of my 55" LED 4K TV, as well as programming my new Remove Control with my 6 other Home Theater Accessories!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pldjanssen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great and very knowledgeable. Would definitely use again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service These guys did an awesome job never had a problem with him we were totally impressed with their professionalism and the job they did it definitely would recommend them.

    I would recommend this to a friend