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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 202 Showing 4,021-4,040 of 7,928 reviews
  • Rated 3 out of 5 stars

    Soundbar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad installed a sound bar but did not follow the installation instructions which stated 1, power up the sound bar 2, download the google app which they did not do , they told me I could download the app which I did and followed the promps in the app , the soundbar cut out and would not power up which precipitate a return visit , if the first crew had followed the instructions and downloaded the google app the problem would have been taken care of on the first visit

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD INSTALLATION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a lifesaver for someone like me who is not a technician when it comes to hooking up my audio system. The people from the Geek squad made short work of it and did an very professional job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were GREAT!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came in did a great job- cleaned up nicely and were on their way- Couldn't be happier and would refer them out to my friends and worker!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job setting up the audio to my new tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad set up my present audio system to my new tv. They made sure speakers were balanced and we understood how to get the most out of my sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was amazing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable and assembled everything in a timely manner. Agent Kyle was exceptional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is so helpful. Love them.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No experience with soundbar so needed help. Fast set up and programming. Great crew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men that put the HDTV mount and Soundbar mount were extremely pleasant and friendly. They did their job in a timely and knowledgeable fashion.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad fast and friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad connected tv sound bar and tried to sync the remotes but an error said to see front desk for a newer remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Valdosta crew is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick & efficient service from the crew in Valdosta Georgia.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SoundBar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service, from the geek Squad from the Start

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad hooked up soundbar to my TV and had everything working in a short period of time, very professional and courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup is the best thing that you can have done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sounds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great set great information great advice they were just great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They are experts at mounting tv to wall!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were so efficient setting up and installing the TV and mounting the Soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional and knowledgeable regarding audi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I felt very fortunate to have a very knowledgeable and professional member of your staff connect my audio system to my TV his experience was very helpful and I enjoyed his overall knowledge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick and professional.......................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed My TV Quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected it to all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connection of tv system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent programmed my t v and sound bar system. He also connected my streaming system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    technicians re-edited sound system to our den TV. Polite, professional and fixed wires so they would not be seen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Joed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cables were misplaced in our recent move and were need to set up my Bose sound bar and sub woofer

    I would recommend this to a friend