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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 207 Showing 4,121-4,140 of 7,928 reviews
  • Rated 5 out of 5 stars

    Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a 85 Sony and wanted a 5.1 sound bar and really like Vizio sound system that has Atmos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was on time and professional. Knew about the product I had previously purchased and what items were missing. Made sure that everything was working properly before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OUR GEEK SQUAD SERVICE has been TERRIFIC!! They've answered all questions and quickly solved any concerns! We could not have asked for more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Very polite agents that explained how to use equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    home owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He set my sound bar up to my tv the way I wanted it, went over everything with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar improves listening experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The soundbar improves the listening experience and makes it more enjoyable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great home theatre set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My home theatre set up was installed with minimal effort. The agents were knowledgeable of home surround products and installation. I recommend Geek Squad for any home surround set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek rocks! Solid service which you can depend on. Excellent and very professional!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    soundbar explanation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    soundbar was connected to my tv however explanation of how to unplug it was not explained well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came in and ran wiring from my audio system to my speakers and concealed them. I prefer hard wiring vs wireless. Very pleased with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who came out and hooked up the entire system, was very knowledgeable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted our tv and connected all devices! They worked until it was all complete!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got everything hooked up & labeled so it comes up on the receiver. Only problem sometimes changes from Direct TV input to Blu-Ray input by itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always the best and most consistent service as always. Why I always come back to Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks were prompt and courteous. They hooked up my soundbar and showed me how to work it. Love the Geeks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad provided exceptional service and I am very glad they provide set up services. I have used them for years and don't go any where else!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Technician installed my headphones great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Technician was pleasant and creative in setting up my Headphones. He did a great job. I and a friend had tried to do it, which took us hours, and to no avail!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don't want to or don't know how to connect or mount your tv or devices, Geek Squad will take care of it. Always a clean installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed/programmed sonos soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent was prompt, polite, efficient and most helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue (again)!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were lucky enough to have the same geek squad staff member come by to help us with an additional tech-support hook up of adding our new 4K sound receiver. Alfonso is the best!!!

    I would recommend this to a friend