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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 209 Showing 4,161-4,180 of 7,928 reviews
  • Rated 5 out of 5 stars

    Professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad were very professional. They were very polite and answered all our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    David Lahey set up our new computer efficiently!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was obvious that David Lahey knows computer products and he was extremely efficient and knowledgeable in setting up/syncing up our new laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Team Was Excellent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed our sound bar and made sure we knew exactly how to use it before leaving. They really cared about us and were care and considerate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad addressed an issue with my sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They show how to make the connection to two speakers in the kitchen, and also connected two Chromecast with google tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the Rescue!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad crew was amazing at putting everything I ordered together! I love my TV and my soundbar they installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew and David were great. Highly recommended!They both performed with care as if my equipment were theirs.Great personalities and very suited to perform at a high level.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In home service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent geek and squad agents when it comes to in home service good job keep up the outstanding service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up the sounder with my new TV. Courteous, efficient workers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Well Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well done but highly overpriced service call.Made Two adjustments for $149 and gone in less than a half hour.Will be a long time before I use Geek Squad again much cheaper services available elsewhere.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My new sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my sound bar and having Best Buy install it was not a bad idea at all it works perfect sounds great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad installed my sound bar very quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad, installed my sound bar and connected all my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad did a great job with the set up took the time to explain

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed Sonos Beam sound bar quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad technician attached sound bar to television

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are the best. They take care of all the connections and answer all your qurdtions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my TV mount,TV on the wall, Receiver, link master remote and set up the sound output for the system. He did a awesome job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good add-on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was glad I purchased this add-on and that the tv installer set up all my audio components and made sure everything was working and was able to work through my remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio Hook Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks did a super job of installing, explaining and demonstrating how the sound system works. Would recommend this service for those less technically inclined.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents from Geek Squad helped with my renewal of the antivirus that I bought for my Mac. When all was done everything was working perfectly. I am very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was great kept me up to date on their arrival and were very efficient with the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has the greatest crew ..the Geek squad. They are quick with the set up, but clean everything up and take time to make sure you know how to use everything

    I would recommend this to a friend