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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 211 Showing 4,201-4,220 of 7,928 reviews
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were professional and knowledgeable about the instillation and set up of both the TV and surround sound equipment. They did a fast excellent job. They were nice and careful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service in setting up audio!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were helpful and did a super job with setting up two sound systems. They made great suggestions and did some valuable troubleshooting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geek squad agents providing basic audio set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two IT geek squad agents were thoughtful, responsible, thorough, and quite helpful. They basically provided me with a whole new sound system throughout the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service personnel. Knowledgeable, friendly and professional. Made time to explain all to us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sound bae connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    having the geek squad connect the sound bar was perfect. It took all the headache out , it works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar sounds good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable and completed the installation quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the second time I had the geek squad out to set up my TV and the technician was outstanding, took his time and made sure I understood how everything works.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and professional! Great customer service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech got my year old sound bar hooked up to my new TV and operating with the use of just one remote. Yay! He did an excellent job and I was so pleased with the set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SoundBar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very friendly/helpful. Explained things so they were clearly understood

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very knowledgable and answered all my questions. Made sure all components worked. I was glad I had geek squad do the install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never been so pleased by the young man that came to our house to connect up our new tv and soundbar. very patient and thorough and helpful! you have a great tech!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job. Took them a bit over a hour which wold have take me all day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris was wonderful. Knowledgable and polite and efficient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my music system

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service I received was exemplary. The technician was patient and knowledgeable. From this point on I will always use the geek squad for setups

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fast and professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team mounted my New 65” tv and connected it to all our devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better Them Than Me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up my TV, connected my surround sound system and programmed my remote and Wi-Fi and Internet accede. Wished they had shown me more on using these features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very satisfied with the installation of our new Sony by John Gaul of the Qeek Squad. He did a wonderful job, Patient, kind, thorough, helpful and very professional. Job well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In home service team made appointment easy to set and provided timely follow up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completed installation of sound bar with installation of tv. All work from remotes like promised. Good service.

    I would recommend this to a friend