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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 213 Showing 4,241-4,260 of 7,928 reviews
  • Rated 5 out of 5 stars

    Geek Squad hooked up receiver quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young gentlemen were very professional & fast with the hook up. Took time to answer all of our questions & made sure we were happy with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mica is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mica is great. I recommend him to do anyone’s repairs or set up any equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    needed soundbar put on 72" mounted tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It went went fine. One guy showed up on time and realized he needed one more guy to help him lift. responded within 10 minutes and job was done as promised

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar sounds great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians worked to have the remote with Xfinity paired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too many wires for me to move around. The cables are now neat behind theTVstand. Technician was great he was very helpful showing us how to use the many functions on the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first time using the Geek Squad, they came on time and did a wonderful job. Tech was very polite and professional. Cleaned up, zip tied wires making the area very neat.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    OK Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech had problems had to replace unit. Second unit the same, called Samsung and they had me reset the bar. That took care of the problem

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    2nd Tech.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to require a 2nd tech to hook up head phones, which 1st Tech said they can't be hooked up. This review is for 2nd Tech that made everything right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professionalism is back in Vogue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were professional installers and very knowledgeable. Explained aspects of audio technology which was very useful to my future purchases with Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed tv expertly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service by your geek squad team. Television and sound bar expertly installed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Raphael did a terrific job....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was on time, knowledgeable, courteous (didn't leave a mess!), thorough, answered questions patiently and understandably, and did the work much more quickly than I expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect install, as usual. Very happy with the finished product look and performance. Thanks Geed Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    install sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    squad setup sound system .. works perfect and no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr great installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was perfect. Explained everthing. Made sure everthing was neat tidy, could not ask for more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both men that came for the tv install were polite, knowledgeable and efficient. They went over everything in detail and did not leave until I understood my new products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad reps were professional, thorough, and helpful. We would welcome these representatives into our home, again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very friendly, clean, courteous and quick. They offer suggestions and answered all questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This team who installed my tv and soundbar were excellent. Easy to understand, quick to complete and very thorough in their job. Would recommend them anytime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was on time and quickly installed TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my TV and connected to all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad has always provided me with excellent service. They spend the necessary tome to both to set up the equipment and to explain what I need to know about it. USE THEM.

    I would recommend this to a friend